{ "meta": { "generated_at": "2026-07-17 12:54 UTC-05:00", "domain": "ATIME", "period_start": "2026-01-01", "period_end": "2026-06-30", "org_name": "A TIME", "org_tagline": "Nine helplines. Around the clock. 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"total": 221, "answer_rate": 79.4, "talk_hours": 11.3, "talk_hours_in": 7.8, "talk_hours_out": 3.6 }, { "month": "2026-05", "inbound_answered": 134, "inbound_missed": 38, "outbound": 46, "total": 218, "answer_rate": 77.9, "talk_hours": 8.8, "talk_hours_in": 7.4, "talk_hours_out": 1.4 }, { "month": "2026-06", "inbound_answered": 166, "inbound_missed": 45, "outbound": 119, "total": 330, "answer_rate": 78.7, "talk_hours": 15.3, "talk_hours_in": 11.4, "talk_hours_out": 4.0 } ], "Shabbos": [ { "month": "2026-01", "inbound_answered": 17, "inbound_missed": 26, "outbound": 3, "total": 46, "answer_rate": 39.5, "talk_hours": 1.1, "talk_hours_in": 0.9, "talk_hours_out": 0.1 }, { "month": "2026-02", "inbound_answered": 19, "inbound_missed": 30, "outbound": 1, "total": 50, "answer_rate": 38.8, "talk_hours": 0.8, "talk_hours_in": 0.8, "talk_hours_out": 0.0 }, { "month": "2026-03", "inbound_answered": 7, "inbound_missed": 26, "outbound": 2, "total": 35, "answer_rate": 21.2, "talk_hours": 0.5, "talk_hours_in": 0.4, "talk_hours_out": 0.0 }, { "month": "2026-04", "inbound_answered": 8, "inbound_missed": 16, "outbound": 3, "total": 27, "answer_rate": 33.3, "talk_hours": 0.5, "talk_hours_in": 0.5, "talk_hours_out": 0.0 }, { "month": "2026-05", "inbound_answered": 18, "inbound_missed": 43, "outbound": 6, "total": 67, "answer_rate": 29.5, "talk_hours": 1.4, "talk_hours_in": 1.3, "talk_hours_out": 0.1 }, { "month": "2026-06", "inbound_answered": 13, "inbound_missed": 35, "outbound": 4, "total": 52, "answer_rate": 27.1, "talk_hours": 1.0, "talk_hours_in": 0.8, "talk_hours_out": 0.2 } ], "Conference": [ { "month": "2026-01", "inbound_answered": 474, "inbound_missed": 79, "outbound": 6, "total": 559, "answer_rate": 85.7, "talk_hours": 197.3, "talk_hours_in": 197.3, "talk_hours_out": 0.1 }, { "month": "2026-02", "inbound_answered": 365, "inbound_missed": 89, "outbound": 5, "total": 459, "answer_rate": 80.4, "talk_hours": 126.7, "talk_hours_in": 126.7, "talk_hours_out": 0.0 }, { 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"answered": 5, "region": "Philadelphia" }, { "area_code": "858", "calls": 8, "unique_callers": 4, "answered": 4, "region": "" }, { "area_code": "206", "calls": 7, "unique_callers": 2, "answered": 5, "region": "" }, { "area_code": "330", "calls": 7, "unique_callers": 3, "answered": 3, "region": "" }, { "area_code": "856", "calls": 7, "unique_callers": 3, "answered": 5, "region": "" }, { "area_code": "401", "calls": 6, "unique_callers": 3, "answered": 3, "region": "" }, { "area_code": "510", "calls": 6, "unique_callers": 1, "answered": 3, "region": "" }, { "area_code": "612", "calls": 6, "unique_callers": 2, "answered": 3, "region": "" }, { "area_code": "680", "calls": 6, "unique_callers": 5, "answered": 2, "region": "" }, { "area_code": "754", "calls": 6, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "904", "calls": 6, "unique_callers": 6, "answered": 4, "region": "Jacksonville" }, { "area_code": "239", "calls": 5, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "313", "calls": 5, "unique_callers": 1, "answered": 4, "region": "" }, { "area_code": "508", "calls": 5, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "520", "calls": 5, "unique_callers": 4, "answered": 1, "region": "" }, { "area_code": "702", "calls": 5, "unique_callers": 3, "answered": 3, "region": "" }, { "area_code": "912", "calls": 5, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "952", "calls": 5, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "208", "calls": 4, "unique_callers": 3, "answered": 1, "region": "" }, { "area_code": "254", "calls": 4, "unique_callers": 4, "answered": 1, "region": "" }, { "area_code": "317", "calls": 4, "unique_callers": 1, "answered": 2, "region": "" }, { "area_code": "475", "calls": 4, "unique_callers": 4, "answered": 1, "region": "" }, { "area_code": "602", "calls": 4, "unique_callers": 1, "answered": 3, "region": "" }, { "area_code": "607", "calls": 4, "unique_callers": 3, "answered": 1, "region": "" }, { "area_code": "616", "calls": 4, "unique_callers": 1, "answered": 2, "region": "" }, { "area_code": "618", "calls": 4, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "619", "calls": 4, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "717", "calls": 4, "unique_callers": 3, "answered": 2, "region": "" }, { "area_code": "281", "calls": 3, "unique_callers": 2, "answered": 0, "region": "" }, { "area_code": "386", "calls": 3, "unique_callers": 2, "answered": 1, "region": "" }, { "area_code": "413", "calls": 3, "unique_callers": 1, "answered": 2, "region": "" }, { "area_code": "563", "calls": 3, "unique_callers": 1, "answered": 2, "region": "" }, { "area_code": "614", "calls": 3, "unique_callers": 2, "answered": 2, "region": "Columbus" }, { "area_code": "636", "calls": 3, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "667", "calls": 3, "unique_callers": 2, "answered": 2, "region": "Baltimore / MD" }, { "area_code": "714", "calls": 3, "unique_callers": 1, "answered": 2, "region": "" }, { "area_code": "720", "calls": 3, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "770", "calls": 3, "unique_callers": 3, "answered": 2, "region": "" }, { "area_code": "802", "calls": 3, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "832", "calls": 3, "unique_callers": 2, "answered": 3, "region": "" }, { "area_code": "838", "calls": 3, "unique_callers": 3, "answered": 2, "region": "" }, { "area_code": "866", "calls": 3, "unique_callers": 1, "answered": 2, "region": "" }, { "area_code": "888", "calls": 3, "unique_callers": 2, "answered": 0, "region": "" }, { "area_code": "941", "calls": 3, "unique_callers": 2, "answered": 1, "region": "" }, { "area_code": "210", "calls": 2, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "219", "calls": 2, "unique_callers": 2, "answered": 1, "region": "" }, { "area_code": "231", "calls": 2, "unique_callers": 2, "answered": 1, "region": "" }, { "area_code": "312", "calls": 2, "unique_callers": 2, "answered": 2, "region": "Chicago" }, { "area_code": "339", "calls": 2, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "415", "calls": 2, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "424", "calls": 2, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "469", "calls": 2, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "503", "calls": 2, "unique_callers": 2, "answered": 1, "region": "" }, { "area_code": "512", "calls": 2, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "562", "calls": 2, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "605", "calls": 2, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "640", "calls": 2, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "689", "calls": 2, "unique_callers": 1, "answered": 2, "region": "" }, { "area_code": "707", "calls": 2, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "757", "calls": 2, "unique_callers": 2, "answered": 1, "region": "" }, { "area_code": "760", "calls": 2, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "805", "calls": 2, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "854", "calls": 2, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "860", "calls": 2, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "901", "calls": 2, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "905", "calls": 2, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "202", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "209", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "217", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "223", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "225", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "234", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "251", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "260", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "270", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "302", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "316", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "331", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "363", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "385", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "402", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "406", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "448", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "470", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "479", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "480", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "502", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "504", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "505", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "513", "calls": 1, "unique_callers": 1, "answered": 1, "region": "Cincinnati" }, { "area_code": "572", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "580", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "586", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "601", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "603", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "608", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "657", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "662", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "681", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "712", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "713", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "724", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "725", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "731", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "747", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "769", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "779", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "813", "calls": 1, "unique_callers": 1, "answered": 0, "region": "Tampa Bay" }, { "area_code": "830", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "865", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "907", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "919", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "925", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "934", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "937", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "951", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "972", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" } ], "regional": [ { "region": "NYC Metro", "calls": 21992, "unique_callers": 4392 }, { "region": "Hudson Valley / Rockland", "calls": 5462, "unique_callers": 1163 }, { "region": "New Jersey", "calls": 4015, "unique_callers": 959 }, { "region": "Other / Outside listed regions", "calls": 1524, "unique_callers": 402 }, { "region": "Long Island", "calls": 841, "unique_callers": 206 }, { "region": "Baltimore / MD", "calls": 242, "unique_callers": 51 }, { "region": "Cleveland Metro", "calls": 192, "unique_callers": 33 }, { "region": "Chicago", "calls": 172, "unique_callers": 51 }, { "region": "Westchester", "calls": 161, "unique_callers": 50 }, { "region": "South Florida", "calls": 159, "unique_callers": 51 }, { "region": "Los Angeles", "calls": 157, "unique_callers": 40 }, { "region": "Philadelphia", "calls": 130, "unique_callers": 25 }, { "region": "Boston", "calls": 51, "unique_callers": 11 }, { "region": "DC / MD", "calls": 36, "unique_callers": 15 }, { "region": "Jacksonville", "calls": 6, "unique_callers": 6 }, { "region": "Columbus", "calls": 3, "unique_callers": 2 }, { "region": "Cincinnati", "calls": 1, "unique_callers": 1 }, { "region": "Tampa Bay", "calls": 1, "unique_callers": 1 } ], "total_geocoded_calls": 35145 }, "regions": { "cleveland": { "meta": { "key": "cleveland", "name": "Cleveland", "display": "Cleveland, Ohio", "msa_name": "Cleveland\u2013Elyria, OH Metro (Cuyahoga, Geauga, Lake, Lorain, Medina)", "accent": "#FF8200", "counties": "Cuyahoga, Geauga, Lake, Lorain, and Medina counties", "excluded_note": "Akron\u2013Canton (330 / 234) is a separate metro and is not included in these figures." }, "summary": { "inbound_answered": 111, "inbound_missed": 81, "inbound_attempts": 192, "answer_rate": 57.8, "talk_hours": 6.6, "talk_minutes": 393, "unique_callers": 33, "callers_reached": 30, "reach_rate": 90.9, "voicemail_count": 64, "voicemail_pct_inbound": 33.3, "pct_of_all_inbound": 0.5 }, "area_codes": [ { "area_code": "216", "label": "Cleveland city + inner-ring Cuyahoga suburbs", "calls": 184, "answered": 106, "missed": 78, "unique_callers": 30 }, { "area_code": "440", "label": "Outer suburbs / Greater Cleveland (Lake, Geauga, Lorain, Medina)", "calls": 8, "answered": 5, "missed": 3, "unique_callers": 3 } ], "by_division": [ { "division": "Medical", "inbound_answered": 44, "inbound_missed": 37, "inbound_attempts": 81, "talk_hours": 2.6, "unique_callers": 17 }, { "division": "Supervision", "inbound_answered": 33, "inbound_missed": 21, "inbound_attempts": 54, "talk_hours": 1.3, "unique_callers": 9 }, { "division": "Office", "inbound_answered": 11, "inbound_missed": 9, "inbound_attempts": 20, "talk_hours": 0.4, "unique_callers": 7 }, { "division": "Rabbinic", "inbound_answered": 6, "inbound_missed": 9, "inbound_attempts": 15, "talk_hours": 0.1, "unique_callers": 3 }, { "division": "HUG", "inbound_answered": 10, "inbound_missed": 1, "inbound_attempts": 11, "talk_hours": 0.8, "unique_callers": 6 }, { "division": "Conference", "inbound_answered": 6, "inbound_missed": 1, "inbound_attempts": 7, "talk_hours": 1.2, "unique_callers": 6 }, { "division": "Singles", "inbound_answered": 0, "inbound_missed": 1, "inbound_attempts": 1, "talk_hours": 0.0, "unique_callers": 1 }, { "division": "Adoption", "inbound_answered": 0, "inbound_missed": 1, "inbound_attempts": 1, "talk_hours": 0.0, "unique_callers": 1 }, { "division": "Insurance Advocacy", "inbound_answered": 1, "inbound_missed": 0, "inbound_attempts": 1, "talk_hours": 0.1, "unique_callers": 1 }, { "division": "Fundraising", "inbound_answered": 0, "inbound_missed": 1, "inbound_attempts": 1, "talk_hours": 0.0, "unique_callers": 1 } ], "monthly": [ { "month": "2026-01", "inbound_answered": 18, "inbound_missed": 13, "inbound_attempts": 31, "talk_hours": 1.2 }, { "month": "2026-02", "inbound_answered": 45, "inbound_missed": 45, "inbound_attempts": 90, "talk_hours": 2.5 }, { "month": "2026-03", "inbound_answered": 10, "inbound_missed": 3, "inbound_attempts": 13, "talk_hours": 0.3 }, { "month": "2026-04", "inbound_answered": 16, "inbound_missed": 6, "inbound_attempts": 22, "talk_hours": 0.6 }, { "month": "2026-05", "inbound_answered": 7, "inbound_missed": 2, "inbound_attempts": 9, "talk_hours": 0.2 }, { "month": "2026-06", "inbound_answered": 15, "inbound_missed": 12, "inbound_attempts": 27, "talk_hours": 1.6 } ] }, "florida": { "meta": { "key": "florida", "name": "Florida", "display": "Florida", "msa_name": "State of Florida (all metros)", "accent": "#00A0B0", "counties": "statewide \u2014 Miami-Dade, Broward, Palm Beach, Orlando, Tampa Bay, and beyond", "excluded_note": "Covers Florida area codes only; out-of-state snowbird numbers are not reassigned." }, "summary": { "inbound_answered": 110, "inbound_missed": 89, "inbound_attempts": 199, "answer_rate": 55.3, "talk_hours": 13.5, "talk_minutes": 809, "unique_callers": 67, "callers_reached": 50, "reach_rate": 74.6, "voicemail_count": 71, "voicemail_pct_inbound": 35.7, "pct_of_all_inbound": 0.6 }, "area_codes": [ { "area_code": "305", "label": "Miami-Dade", "calls": 48, "answered": 38, "missed": 10, "unique_callers": 16 }, { "area_code": "786", "label": "Miami-Dade", "calls": 48, "answered": 21, "missed": 27, "unique_callers": 20 }, { "area_code": "954", "label": "Broward", "calls": 35, "answered": 19, "missed": 16, "unique_callers": 9 }, { "area_code": "561", "label": "Palm Beach / Boca", "calls": 28, "answered": 12, "missed": 16, "unique_callers": 6 }, { "area_code": "727", "label": "Pinellas / St. Pete", "calls": 14, "answered": 9, "missed": 5, "unique_callers": 1 }, { "area_code": "754", "label": "Broward", "calls": 6, "answered": 1, "missed": 5, "unique_callers": 1 }, { "area_code": "904", "label": "Jacksonville", "calls": 6, "answered": 4, "missed": 2, "unique_callers": 6 }, { "area_code": "239", "label": "Naples / SW FL", "calls": 5, "answered": 2, "missed": 3, "unique_callers": 2 }, { "area_code": "386", "label": "Volusia / Daytona", "calls": 3, "answered": 1, "missed": 2, "unique_callers": 2 }, { "area_code": "941", "label": "Sarasota", "calls": 3, "answered": 1, "missed": 2, "unique_callers": 2 }, { "area_code": "689", "label": "Orlando", "calls": 2, "answered": 2, "missed": 0, "unique_callers": 1 }, { "area_code": "813", "label": "Tampa", "calls": 1, "answered": 0, "missed": 1, "unique_callers": 1 }, { "area_code": "772", "label": "Treasure Coast", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 }, { "area_code": "407", "label": "Orlando", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 }, { "area_code": "321", "label": "Space Coast", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 }, { "area_code": "656", "label": "Tampa", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 }, { "area_code": "352", "label": "North Central", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 }, { "area_code": "863", "label": "Polk / Central", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 }, { "area_code": "850", "label": "Panhandle / Tallahassee", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 } ], "by_division": [ { "division": "Medical", "inbound_answered": 38, "inbound_missed": 31, "inbound_attempts": 69, "talk_hours": 5.1, "unique_callers": 26 }, { "division": "Supervision", "inbound_answered": 36, "inbound_missed": 28, "inbound_attempts": 64, "talk_hours": 1.7, "unique_callers": 23 }, { "division": "Office", "inbound_answered": 12, "inbound_missed": 16, "inbound_attempts": 28, "talk_hours": 0.3, "unique_callers": 21 }, { "division": "Conference", "inbound_answered": 13, "inbound_missed": 3, "inbound_attempts": 16, "talk_hours": 5.9, "unique_callers": 10 }, { "division": "HUG", "inbound_answered": 7, "inbound_missed": 3, "inbound_attempts": 10, "talk_hours": 0.2, "unique_callers": 7 }, { "division": "Rabbinic", "inbound_answered": 2, "inbound_missed": 1, "inbound_attempts": 3, "talk_hours": 0.0, "unique_callers": 2 }, { "division": "Singles", "inbound_answered": 1, "inbound_missed": 2, "inbound_attempts": 3, "talk_hours": 0.0, "unique_callers": 1 }, { "division": "Shabbos", "inbound_answered": 0, "inbound_missed": 2, "inbound_attempts": 2, "talk_hours": 0.0, "unique_callers": 2 }, { "division": "Executive", "inbound_answered": 0, "inbound_missed": 1, "inbound_attempts": 1, "talk_hours": 0.0, "unique_callers": 1 }, { "division": "Florida", "inbound_answered": 0, "inbound_missed": 1, "inbound_attempts": 1, "talk_hours": 0.1, "unique_callers": 1 }, { "division": "Fundraising", "inbound_answered": 0, "inbound_missed": 1, "inbound_attempts": 1, "talk_hours": 0.0, "unique_callers": 1 } ], "monthly": [ { "month": "2026-01", "inbound_answered": 13, "inbound_missed": 11, "inbound_attempts": 24, "talk_hours": 4.4 }, { "month": "2026-02", "inbound_answered": 26, "inbound_missed": 11, "inbound_attempts": 37, "talk_hours": 1.0 }, { "month": "2026-03", "inbound_answered": 21, "inbound_missed": 18, "inbound_attempts": 39, "talk_hours": 3.1 }, { "month": "2026-04", "inbound_answered": 14, "inbound_missed": 14, "inbound_attempts": 28, "talk_hours": 1.5 }, { "month": "2026-05", "inbound_answered": 22, "inbound_missed": 18, "inbound_attempts": 40, "talk_hours": 1.9 }, { "month": "2026-06", "inbound_answered": 14, "inbound_missed": 17, "inbound_attempts": 31, "talk_hours": 1.6 } ] }, "nyc": { "meta": { "key": "nyc", "name": "New York City", "display": "New York City", "msa_name": "New York City \u2014 the five boroughs", "accent": "#45166A", "counties": "Manhattan, Brooklyn, Queens, the Bronx, and Staten Island", "excluded_note": "Five-borough area codes only; Long Island (516/631), Westchester (914), and Rockland/Hudson Valley (845) are reported separately in the regional rollup." }, "summary": { "inbound_answered": 10286, "inbound_missed": 11706, "inbound_attempts": 21992, "answer_rate": 46.8, "talk_hours": 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"332", "label": "Manhattan", "calls": 41, "answered": 26, "missed": 15, "unique_callers": 22 } ], "by_division": [ { "division": "Medical", "inbound_answered": 4064, "inbound_missed": 3720, "inbound_attempts": 7784, "talk_hours": 273.9, "unique_callers": 2056 }, { "division": "Rabbinic", "inbound_answered": 1186, "inbound_missed": 5109, "inbound_attempts": 6295, "talk_hours": 29.3, "unique_callers": 994 }, { "division": "Supervision", "inbound_answered": 1993, "inbound_missed": 1414, "inbound_attempts": 3407, "talk_hours": 80.1, "unique_callers": 964 }, { "division": "Office", "inbound_answered": 1252, "inbound_missed": 758, "inbound_attempts": 2010, "talk_hours": 31.6, "unique_callers": 840 }, { "division": "Conference", "inbound_answered": 1016, "inbound_missed": 194, "inbound_attempts": 1210, "talk_hours": 338.0, "unique_callers": 477 }, { "division": "HUG", "inbound_answered": 402, "inbound_missed": 101, "inbound_attempts": 503, "talk_hours": 28.0, "unique_callers": 312 }, { 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"inbound_missed": 0, "inbound_attempts": 1, "talk_hours": 0.0, "unique_callers": 1 } ], "monthly": [ { "month": "2026-01", "inbound_answered": 1513, "inbound_missed": 1424, "inbound_attempts": 2937, "talk_hours": 155.1 }, { "month": "2026-02", "inbound_answered": 1708, "inbound_missed": 1587, "inbound_attempts": 3295, "talk_hours": 148.7 }, { "month": "2026-03", "inbound_answered": 1422, "inbound_missed": 1606, "inbound_attempts": 3028, "talk_hours": 114.5 }, { "month": "2026-04", "inbound_answered": 1442, "inbound_missed": 1739, "inbound_attempts": 3181, "talk_hours": 110.1 }, { "month": "2026-05", "inbound_answered": 2223, "inbound_missed": 2663, "inbound_attempts": 4886, "talk_hours": 130.5 }, { "month": "2026-06", "inbound_answered": 1978, "inbound_missed": 2687, "inbound_attempts": 4665, "talk_hours": 142.4 } ] } }, "validation": { "classification_agreement_pct": 100.0, "classification_compared": 35249, "classification_disagreements": 0, "disagreement_top_extensions": {}, 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