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"inbound_missed": 45, "outbound": 119, "total": 330, "answer_rate": 78.7, "talk_hours": 15.3, "talk_hours_in": 11.4, "talk_hours_out": 4.0 }, { "month": "2026-07", "inbound_answered": 136, "inbound_missed": 30, "outbound": 58, "total": 224, "answer_rate": 81.9, "talk_hours": 11.6, "talk_hours_in": 9.5, "talk_hours_out": 2.1 } ], "Shabbos": [ { "month": "2026-01", "inbound_answered": 17, "inbound_missed": 26, "outbound": 3, "total": 46, "answer_rate": 39.5, "talk_hours": 1.1, "talk_hours_in": 0.9, "talk_hours_out": 0.1 }, { "month": "2026-02", "inbound_answered": 19, "inbound_missed": 30, "outbound": 1, "total": 50, "answer_rate": 38.8, "talk_hours": 0.8, "talk_hours_in": 0.8, "talk_hours_out": 0.0 }, { "month": "2026-03", "inbound_answered": 7, "inbound_missed": 26, "outbound": 2, "total": 35, "answer_rate": 21.2, "talk_hours": 0.5, "talk_hours_in": 0.4, "talk_hours_out": 0.0 }, { "month": "2026-04", "inbound_answered": 8, "inbound_missed": 16, "outbound": 3, "total": 27, 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"unique_callers": 18, "answered": 47, "region": "Los Angeles" }, { "area_code": "305", "calls": 72, "unique_callers": 23, "answered": 48, "region": "South Florida" }, { "area_code": "800", "calls": 70, "unique_callers": 3, "answered": 12, "region": "" }, { "area_code": "786", "calls": 65, "unique_callers": 21, "answered": 29, "region": "South Florida" }, { "area_code": "315", "calls": 64, "unique_callers": 1, "answered": 36, "region": "" }, { "area_code": "617", "calls": 59, "unique_callers": 8, "answered": 31, "region": "Boston" }, { "area_code": "872", "calls": 57, "unique_callers": 8, "answered": 28, "region": "" }, { "area_code": "630", "calls": 54, "unique_callers": 1, "answered": 27, "region": "" }, { "area_code": "551", "calls": 53, "unique_callers": 16, "answered": 18, "region": "New Jersey" }, { "area_code": "267", "calls": 51, "unique_callers": 12, "answered": 33, "region": "Philadelphia" }, { "area_code": "203", "calls": 49, "unique_callers": 13, "answered": 25, "region": "" }, { "area_code": "631", "calls": 48, "unique_callers": 18, "answered": 30, "region": "Long Island" }, { "area_code": "224", "calls": 47, "unique_callers": 10, "answered": 34, "region": "" }, { "area_code": "332", "calls": 41, "unique_callers": 22, "answered": 26, "region": "NYC Metro" }, { "area_code": "329", "calls": 39, "unique_callers": 5, "answered": 9, "region": "" }, { "area_code": "949", "calls": 39, "unique_callers": 2, "answered": 28, "region": "" }, { "area_code": "405", "calls": 38, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "954", "calls": 37, "unique_callers": 11, "answered": 20, "region": "South Florida" }, { "area_code": "862", "calls": 33, "unique_callers": 11, "answered": 18, "region": "New Jersey" }, { "area_code": "727", "calls": 32, "unique_callers": 1, "answered": 19, "region": "" }, { "area_code": "847", "calls": 30, "unique_callers": 10, "answered": 15, "region": "Chicago" }, { "area_code": "561", "calls": 29, "unique_callers": 6, "answered": 12, "region": "South Florida" }, { "area_code": "213", "calls": 28, "unique_callers": 3, "answered": 18, "region": "Los Angeles" }, { "area_code": "781", "calls": 28, "unique_callers": 2, "answered": 16, "region": "" }, { "area_code": "518", "calls": 27, "unique_callers": 7, "answered": 15, "region": "" }, { "area_code": "404", "calls": 26, "unique_callers": 8, "answered": 14, "region": "" }, { "area_code": "508", "calls": 26, "unique_callers": 2, "answered": 10, "region": "" }, { "area_code": "716", "calls": 26, "unique_callers": 3, "answered": 16, "region": "" }, { "area_code": "804", "calls": 26, "unique_callers": 5, "answered": 13, "region": "" }, { "area_code": "301", "calls": 25, "unique_callers": 8, "answered": 18, "region": "DC / MD" }, { "area_code": "314", "calls": 25, "unique_callers": 5, "answered": 11, "region": "" }, { "area_code": "412", "calls": 25, "unique_callers": 8, "answered": 16, "region": "" }, { "area_code": "609", "calls": 25, "unique_callers": 9, "answered": 11, "region": "New Jersey" }, { "area_code": "303", "calls": 22, "unique_callers": 2, "answered": 9, "region": "" }, { "area_code": "647", "calls": 22, "unique_callers": 11, "answered": 15, "region": "" }, { "area_code": "844", "calls": 22, "unique_callers": 2, "answered": 14, "region": "" }, { "area_code": "416", "calls": 19, "unique_callers": 7, "answered": 8, "region": "" }, { "area_code": "484", "calls": 19, "unique_callers": 6, "answered": 14, "region": "Philadelphia" }, { "area_code": "650", "calls": 19, "unique_callers": 7, "answered": 9, "region": "" }, { "area_code": "704", "calls": 19, "unique_callers": 2, "answered": 10, "region": "" }, { "area_code": "857", "calls": 19, "unique_callers": 3, "answered": 8, "region": "Boston" }, { "area_code": "240", "calls": 17, "unique_callers": 9, "answered": 10, "region": "DC / MD" }, { "area_code": "408", "calls": 17, "unique_callers": 2, "answered": 9, "region": "" }, { "area_code": "414", "calls": 16, "unique_callers": 5, "answered": 14, "region": "" }, { "area_code": "419", "calls": 16, "unique_callers": 1, "answered": 2, "region": "" }, { "area_code": "440", "calls": 14, "unique_callers": 4, "answered": 10, "region": "Cleveland Metro" }, { "area_code": "541", "calls": 14, "unique_callers": 1, "answered": 5, "region": "" }, { "area_code": "585", "calls": 14, "unique_callers": 3, "answered": 5, "region": "" }, { "area_code": "678", "calls": 14, "unique_callers": 2, "answered": 9, "region": "" }, { "area_code": "802", "calls": 13, "unique_callers": 2, "answered": 7, "region": "" }, { "area_code": "530", "calls": 12, "unique_callers": 2, "answered": 5, "region": "" }, { "area_code": "570", "calls": 12, "unique_callers": 4, "answered": 5, "region": "" }, { "area_code": "571", "calls": 12, "unique_callers": 4, "answered": 7, "region": "" }, { "area_code": "475", "calls": 11, "unique_callers": 5, "answered": 7, "region": "" }, { "area_code": "610", "calls": 11, "unique_callers": 5, "answered": 6, "region": "Philadelphia" }, { "area_code": "843", "calls": 11, "unique_callers": 1, "answered": 6, "region": "" }, { "area_code": "856", "calls": 11, "unique_callers": 3, "answered": 8, "region": "" }, { "area_code": "330", "calls": 10, "unique_callers": 4, "answered": 5, "region": "" }, { "area_code": "810", "calls": 10, "unique_callers": 3, "answered": 5, "region": "" }, { "area_code": "253", "calls": 9, "unique_callers": 3, "answered": 6, "region": "" }, { "area_code": "607", "calls": 9, "unique_callers": 3, "answered": 3, "region": "" }, { "area_code": "832", "calls": 9, "unique_callers": 5, "answered": 8, "region": "" }, { "area_code": "214", "calls": 8, "unique_callers": 4, "answered": 6, "region": "" }, { "area_code": "858", "calls": 8, "unique_callers": 4, "answered": 4, "region": "" }, { "area_code": "206", "calls": 7, "unique_callers": 2, "answered": 5, "region": "" }, { "area_code": "401", "calls": 7, "unique_callers": 3, "answered": 4, "region": "" }, { "area_code": "510", "calls": 7, "unique_callers": 1, "answered": 4, "region": "" }, { "area_code": "520", "calls": 7, "unique_callers": 6, "answered": 2, "region": "" }, { "area_code": "904", "calls": 7, "unique_callers": 7, "answered": 5, "region": "Jacksonville" }, { "area_code": "480", "calls": 6, "unique_callers": 2, "answered": 3, "region": "" }, { "area_code": "612", "calls": 6, "unique_callers": 2, "answered": 3, "region": "" }, { "area_code": "680", "calls": 6, "unique_callers": 5, "answered": 2, "region": "" }, { "area_code": "702", "calls": 6, "unique_callers": 4, "answered": 3, "region": "" }, { "area_code": "754", "calls": 6, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "208", "calls": 5, "unique_callers": 4, "answered": 1, "region": "" }, { "area_code": "239", "calls": 5, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "281", "calls": 5, "unique_callers": 3, "answered": 1, "region": "" }, { "area_code": "313", "calls": 5, "unique_callers": 1, "answered": 4, "region": "" }, { "area_code": "602", "calls": 5, "unique_callers": 2, "answered": 4, "region": "" }, { "area_code": "619", "calls": 5, "unique_callers": 3, "answered": 3, "region": "" }, { "area_code": "838", "calls": 5, "unique_callers": 4, "answered": 2, "region": "" }, { "area_code": "909", "calls": 5, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "912", "calls": 5, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "952", "calls": 5, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "254", "calls": 4, "unique_callers": 4, "answered": 1, "region": "" }, { "area_code": "317", "calls": 4, "unique_callers": 1, "answered": 2, "region": "" }, { "area_code": "504", "calls": 4, "unique_callers": 3, "answered": 1, "region": "" }, { "area_code": "563", "calls": 4, "unique_callers": 2, "answered": 3, "region": "" }, { "area_code": "614", "calls": 4, "unique_callers": 3, "answered": 2, "region": "Columbus" }, { "area_code": "616", "calls": 4, "unique_callers": 1, "answered": 2, "region": "" }, { "area_code": "618", "calls": 4, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "717", "calls": 4, "unique_callers": 3, "answered": 2, "region": "" }, { "area_code": "720", "calls": 4, "unique_callers": 3, "answered": 3, "region": "" }, { "area_code": "770", "calls": 4, "unique_callers": 4, "answered": 2, "region": "" }, { "area_code": "805", "calls": 4, "unique_callers": 3, "answered": 3, "region": "" }, { "area_code": "905", "calls": 4, "unique_callers": 3, "answered": 2, "region": "" }, { "area_code": "386", "calls": 3, "unique_callers": 2, "answered": 1, "region": "" }, { "area_code": "413", "calls": 3, "unique_callers": 1, "answered": 2, "region": "" }, { "area_code": "505", "calls": 3, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "623", "calls": 3, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "636", "calls": 3, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "667", "calls": 3, "unique_callers": 2, "answered": 2, "region": "Baltimore / MD" }, { "area_code": "714", "calls": 3, "unique_callers": 1, "answered": 2, "region": "" }, { "area_code": "830", "calls": 3, "unique_callers": 3, "answered": 1, "region": "" }, { "area_code": "866", "calls": 3, "unique_callers": 1, "answered": 2, "region": "" }, { "area_code": "888", "calls": 3, "unique_callers": 2, "answered": 0, "region": "" }, { "area_code": "941", "calls": 3, "unique_callers": 2, "answered": 1, "region": "" }, { "area_code": "210", "calls": 2, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "219", "calls": 2, "unique_callers": 2, "answered": 1, "region": "" }, { "area_code": "231", "calls": 2, "unique_callers": 2, "answered": 1, "region": "" }, { "area_code": "234", "calls": 2, "unique_callers": 2, "answered": 1, "region": "" }, { "area_code": "312", "calls": 2, "unique_callers": 2, "answered": 2, "region": "Chicago" }, { "area_code": "339", "calls": 2, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "415", "calls": 2, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "424", "calls": 2, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "469", "calls": 2, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "503", "calls": 2, "unique_callers": 2, "answered": 1, "region": "" }, { "area_code": "512", "calls": 2, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "513", "calls": 2, "unique_callers": 2, "answered": 2, "region": "Cincinnati" }, { "area_code": "562", "calls": 2, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "605", "calls": 2, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "640", "calls": 2, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "689", "calls": 2, "unique_callers": 1, "answered": 2, "region": "" }, { "area_code": "707", "calls": 2, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "708", "calls": 2, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "757", "calls": 2, "unique_callers": 2, "answered": 1, "region": "" }, { "area_code": "760", "calls": 2, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "854", "calls": 2, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "860", "calls": 2, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "877", "calls": 2, "unique_callers": 1, "answered": 2, "region": "" }, { "area_code": "901", "calls": 2, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "202", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "209", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "217", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "223", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "225", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "236", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "251", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "260", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "270", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "302", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "308", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "309", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "316", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "331", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "363", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "380", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "385", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "402", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "406", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "448", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "458", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "470", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "479", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "501", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "502", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "572", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "580", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "586", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "601", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "603", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "608", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "656", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "657", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "662", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "681", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "682", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "712", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "713", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "724", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "725", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "731", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "747", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "769", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "779", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "813", "calls": 1, "unique_callers": 1, "answered": 0, "region": "Tampa Bay" }, { "area_code": "865", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "907", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "919", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "925", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "934", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "937", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "951", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "970", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "972", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" } ], "regional": [ { "region": "NYC Metro", "calls": 26550, "unique_callers": 4878 }, { "region": "Hudson Valley / Rockland", "calls": 6517, "unique_callers": 1315 }, { "region": "New Jersey", "calls": 4723, "unique_callers": 1068 }, { "region": "Other / Outside listed regions", "calls": 1829, "unique_callers": 460 }, { "region": "Long Island", "calls": 952, "unique_callers": 218 }, { "region": "Baltimore / MD", "calls": 308, "unique_callers": 59 }, { "region": "Cleveland Metro", "calls": 221, "unique_callers": 40 }, { "region": "South Florida", "calls": 203, "unique_callers": 61 }, { "region": "Westchester", "calls": 191, "unique_callers": 55 }, { "region": "Chicago", "calls": 183, "unique_callers": 52 }, { "region": "Los Angeles", "calls": 181, "unique_callers": 44 }, { "region": "Philadelphia", "calls": 166, "unique_callers": 30 }, { "region": "Boston", "calls": 78, "unique_callers": 11 }, { "region": "DC / MD", "calls": 42, "unique_callers": 17 }, { "region": "Jacksonville", "calls": 7, "unique_callers": 7 }, { "region": "Columbus", "calls": 4, "unique_callers": 3 }, { "region": "Cincinnati", "calls": 2, "unique_callers": 2 }, { "region": "Tampa Bay", "calls": 1, "unique_callers": 1 } ], "total_geocoded_calls": 42158 }, "regions": { "cleveland": { "meta": { "key": "cleveland", "name": "Cleveland", "display": "Cleveland, Ohio", "msa_name": "Cleveland\u2013Elyria, OH Metro (Cuyahoga, Geauga, Lake, Lorain, Medina)", "accent": "#C97B67", "counties": "Cuyahoga, Geauga, Lake, Lorain, and Medina counties", "excluded_note": "Akron\u2013Canton (330 / 234) is a separate metro and is not included in these figures." }, "summary": { "inbound_answered": 128, "inbound_missed": 93, "inbound_attempts": 221, "answer_rate": 57.9, "talk_hours": 7.8, "talk_minutes": 467, "unique_callers": 40, "callers_reached": 35, "reach_rate": 87.5, "voicemail_count": 73, "voicemail_pct_inbound": 33.0, "pct_of_all_inbound": 0.5 }, "area_codes": [ { "area_code": "216", "label": "Cleveland city + inner-ring Cuyahoga suburbs", "calls": 207, "answered": 118, "missed": 89, "unique_callers": 36 }, { "area_code": "440", "label": "Outer suburbs / Greater Cleveland (Lake, Geauga, Lorain, Medina)", "calls": 14, "answered": 10, "missed": 4, "unique_callers": 4 } ], "by_division": [ { "division": "Medical", "inbound_answered": 49, "inbound_missed": 40, "inbound_attempts": 89, "talk_hours": 2.7, "unique_callers": 21 }, { "division": "Supervision", "inbound_answered": 38, "inbound_missed": 27, "inbound_attempts": 65, "talk_hours": 1.5, "unique_callers": 11 }, { "division": "Office", "inbound_answered": 11, "inbound_missed": 9, "inbound_attempts": 20, "talk_hours": 0.4, "unique_callers": 7 }, { "division": "Rabbinic", "inbound_answered": 6, "inbound_missed": 10, "inbound_attempts": 16, "talk_hours": 0.1, "unique_callers": 4 }, { "division": "HUG", "inbound_answered": 12, "inbound_missed": 1, "inbound_attempts": 13, "talk_hours": 0.9, "unique_callers": 7 }, { "division": "Conference", "inbound_answered": 8, "inbound_missed": 2, "inbound_attempts": 10, "talk_hours": 2.0, "unique_callers": 8 }, { "division": "General", "inbound_answered": 2, "inbound_missed": 1, "inbound_attempts": 3, "talk_hours": 0.1, "unique_callers": 1 }, { "division": "Singles", "inbound_answered": 0, "inbound_missed": 1, "inbound_attempts": 1, "talk_hours": 0.0, "unique_callers": 1 }, { "division": "Adoption", "inbound_answered": 0, "inbound_missed": 1, "inbound_attempts": 1, "talk_hours": 0.0, "unique_callers": 1 }, { "division": "Insurance Advocacy", "inbound_answered": 1, "inbound_missed": 0, "inbound_attempts": 1, "talk_hours": 0.1, "unique_callers": 1 }, { "division": "Florida", "inbound_answered": 1, "inbound_missed": 0, "inbound_attempts": 1, "talk_hours": 0.0, "unique_callers": 1 }, { "division": "Fundraising", "inbound_answered": 0, "inbound_missed": 1, "inbound_attempts": 1, "talk_hours": 0.0, "unique_callers": 1 } ], "monthly": [ { "month": "2026-01", "inbound_answered": 18, "inbound_missed": 13, "inbound_attempts": 31, "talk_hours": 1.2 }, { "month": "2026-02", "inbound_answered": 45, "inbound_missed": 45, "inbound_attempts": 90, "talk_hours": 2.5 }, { "month": "2026-03", "inbound_answered": 10, "inbound_missed": 3, "inbound_attempts": 13, "talk_hours": 0.3 }, { "month": "2026-04", "inbound_answered": 16, "inbound_missed": 6, "inbound_attempts": 22, "talk_hours": 0.6 }, { "month": "2026-05", "inbound_answered": 7, "inbound_missed": 2, "inbound_attempts": 9, "talk_hours": 0.2 }, { "month": "2026-06", "inbound_answered": 15, "inbound_missed": 12, "inbound_attempts": 27, "talk_hours": 1.6 }, { "month": "2026-07", "inbound_answered": 17, "inbound_missed": 12, "inbound_attempts": 29, "talk_hours": 1.2 } ] }, "florida": { "meta": { "key": "florida", "name": "Florida", "display": "Florida", "msa_name": "State of Florida (all metros)", "accent": "#2F7D6C", "counties": "statewide \u2014 Miami-Dade, Broward, Palm Beach, Orlando, Tampa Bay, and beyond", "excluded_note": "Covers Florida area codes only; out-of-state snowbird numbers are not reassigned." }, "summary": { "inbound_answered": 140, "inbound_missed": 123, "inbound_attempts": 263, "answer_rate": 53.2, "talk_hours": 15.5, "talk_minutes": 929, "unique_callers": 79, "callers_reached": 58, "reach_rate": 73.4, "voicemail_count": 104, "voicemail_pct_inbound": 39.5, "pct_of_all_inbound": 0.6 }, "area_codes": [ { "area_code": "305", "label": "Miami-Dade", "calls": 72, "answered": 48, "missed": 24, "unique_callers": 23 }, { "area_code": "786", "label": "Miami-Dade", "calls": 65, "answered": 29, "missed": 36, "unique_callers": 21 }, { "area_code": "954", "label": "Broward", "calls": 37, "answered": 20, "missed": 17, "unique_callers": 11 }, { "area_code": "727", "label": "Pinellas / St. Pete", "calls": 32, "answered": 19, "missed": 13, "unique_callers": 1 }, { "area_code": "561", "label": "Palm Beach / Boca", "calls": 29, "answered": 12, "missed": 17, "unique_callers": 6 }, { "area_code": "904", "label": "Jacksonville", "calls": 7, "answered": 5, "missed": 2, "unique_callers": 7 }, { "area_code": "754", "label": "Broward", "calls": 6, "answered": 1, "missed": 5, "unique_callers": 1 }, { "area_code": "239", "label": "Naples / SW FL", "calls": 5, "answered": 2, "missed": 3, "unique_callers": 2 }, { "area_code": "386", "label": "Volusia / Daytona", "calls": 3, "answered": 1, "missed": 2, "unique_callers": 2 }, { "area_code": "941", "label": "Sarasota", "calls": 3, "answered": 1, "missed": 2, "unique_callers": 2 }, { "area_code": "689", "label": "Orlando", "calls": 2, "answered": 2, "missed": 0, "unique_callers": 1 }, { "area_code": "813", "label": "Tampa", "calls": 1, "answered": 0, "missed": 1, "unique_callers": 1 }, { "area_code": "656", "label": "Tampa", "calls": 1, "answered": 0, "missed": 1, "unique_callers": 1 }, { "area_code": "772", "label": "Treasure Coast", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 }, { "area_code": "407", "label": "Orlando", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 }, { "area_code": "321", "label": "Space Coast", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 }, { "area_code": "352", "label": "North Central", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 }, { "area_code": "863", "label": "Polk / Central", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 }, { "area_code": "850", "label": "Panhandle / Tallahassee", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 } ], "by_division": [ { "division": "Medical", "inbound_answered": 53, "inbound_missed": 53, "inbound_attempts": 106, "talk_hours": 5.6, "unique_callers": 31 }, { "division": "Supervision", "inbound_answered": 45, "inbound_missed": 32, "inbound_attempts": 77, "talk_hours": 2.1, "unique_callers": 27 }, { "division": "Office", "inbound_answered": 12, "inbound_missed": 19, "inbound_attempts": 31, "talk_hours": 0.3, "unique_callers": 23 }, { "division": "Conference", "inbound_answered": 16, "inbound_missed": 3, "inbound_attempts": 19, "talk_hours": 6.9, "unique_callers": 11 }, { "division": "HUG", "inbound_answered": 8, "inbound_missed": 3, "inbound_attempts": 11, "talk_hours": 0.3, "unique_callers": 8 }, { "division": "Shabbos", "inbound_answered": 0, "inbound_missed": 3, "inbound_attempts": 3, "talk_hours": 0.0, "unique_callers": 3 }, { "division": "Rabbinic", "inbound_answered": 2, "inbound_missed": 1, "inbound_attempts": 3, "talk_hours": 0.0, "unique_callers": 2 }, { "division": "Singles", "inbound_answered": 1, "inbound_missed": 2, "inbound_attempts": 3, "talk_hours": 0.0, "unique_callers": 1 }, { "division": "Florida", "inbound_answered": 2, "inbound_missed": 1, "inbound_attempts": 3, "talk_hours": 0.1, "unique_callers": 3 }, { "division": "Meals", "inbound_answered": 0, "inbound_missed": 3, "inbound_attempts": 3, "talk_hours": 0.0, "unique_callers": 1 }, { "division": "Kallahs", "inbound_answered": 0, "inbound_missed": 1, "inbound_attempts": 1, "talk_hours": 0.0, "unique_callers": 1 }, { "division": "Executive", "inbound_answered": 0, "inbound_missed": 1, "inbound_attempts": 1, "talk_hours": 0.0, "unique_callers": 1 }, { "division": "Fundraising", "inbound_answered": 0, "inbound_missed": 1, "inbound_attempts": 1, "talk_hours": 0.0, "unique_callers": 1 } ], "monthly": [ { "month": "2026-01", "inbound_answered": 13, "inbound_missed": 11, "inbound_attempts": 24, "talk_hours": 4.4 }, { "month": "2026-02", "inbound_answered": 26, "inbound_missed": 11, "inbound_attempts": 37, "talk_hours": 1.0 }, { "month": "2026-03", "inbound_answered": 21, "inbound_missed": 18, "inbound_attempts": 39, "talk_hours": 3.1 }, { "month": "2026-04", "inbound_answered": 14, "inbound_missed": 14, "inbound_attempts": 28, "talk_hours": 1.5 }, { "month": "2026-05", "inbound_answered": 22, "inbound_missed": 18, "inbound_attempts": 40, "talk_hours": 1.9 }, { "month": "2026-06", "inbound_answered": 14, "inbound_missed": 17, "inbound_attempts": 31, "talk_hours": 1.6 }, { "month": "2026-07", "inbound_answered": 30, "inbound_missed": 34, "inbound_attempts": 64, "talk_hours": 2.0 } ] }, "nyc": { "meta": { "key": "nyc", "name": "New York City", "display": "New York City", "msa_name": "New York City \u2014 the five boroughs", "accent": "#5A5AC9", "counties": "Manhattan, Brooklyn, Queens, the Bronx, and Staten Island", "excluded_note": "Five-borough area codes only; Long Island (516/631), Westchester (914), and Rockland/Hudson Valley (845) are reported separately in the regional rollup." }, "summary": { "inbound_answered": 12169, "inbound_missed": 14381, "inbound_attempts": 26550, "answer_rate": 45.8, "talk_hours": 953.0, "talk_minutes": 57182, "unique_callers": 4878, "callers_reached": 3686, "reach_rate": 75.6, "voicemail_count": 6772, "voicemail_pct_inbound": 25.5, "pct_of_all_inbound": 61.9 }, "area_codes": [ { "area_code": "347", "label": "Brooklyn / Queens / Bronx / SI", "calls": 10178, "answered": 4650, "missed": 5528, "unique_callers": 1759 }, { "area_code": "917", "label": "NYC mobile (all boroughs)", "calls": 5934, "answered": 2692, "missed": 3242, "unique_callers": 1068 }, { "area_code": "718", "label": "Brooklyn / Queens / Bronx / SI", "calls": 5447, "answered": 2441, "missed": 3006, "unique_callers": 1110 }, { "area_code": "929", "label": "Brooklyn / Queens / Bronx / SI", "calls": 3499, "answered": 1634, "missed": 1865, "unique_callers": 568 }, { "area_code": "646", "label": "Manhattan", "calls": 1375, "answered": 684, "missed": 691, "unique_callers": 320 }, { "area_code": "212", "label": "Manhattan", "calls": 76, "answered": 42, "missed": 34, "unique_callers": 31 }, { "area_code": "332", "label": "Manhattan", "calls": 41, "answered": 26, "missed": 15, "unique_callers": 22 } ], "by_division": [ { "division": "Medical", "inbound_answered": 4834, "inbound_missed": 4424, "inbound_attempts": 9258, "talk_hours": 325.1, "unique_callers": 2313 }, { "division": "Rabbinic", "inbound_answered": 1382, "inbound_missed": 6632, "inbound_attempts": 8014, "talk_hours": 38.0, "unique_callers": 1133 }, { "division": "Supervision", "inbound_answered": 2382, "inbound_missed": 1655, "inbound_attempts": 4037, "talk_hours": 96.4, "unique_callers": 1073 }, { "division": "Office", "inbound_answered": 1472, "inbound_missed": 887, "inbound_attempts": 2359, "talk_hours": 37.2, "unique_callers": 942 }, { "division": "Conference", "inbound_answered": 1202, "inbound_missed": 203, "inbound_attempts": 1405, "talk_hours": 401.0, "unique_callers": 520 }, { "division": "HUG", "inbound_answered": 479, "inbound_missed": 119, "inbound_attempts": 598, "talk_hours": 31.7, "unique_callers": 361 }, { "division": "Reservations", "inbound_answered": 51, "inbound_missed": 170, "inbound_attempts": 221, "talk_hours": 5.1, "unique_callers": 121 }, { "division": "Shabbos", "inbound_answered": 60, "inbound_missed": 104, "inbound_attempts": 164, "talk_hours": 3.1, "unique_callers": 93 }, { "division": "Fundraising", "inbound_answered": 44, "inbound_missed": 68, "inbound_attempts": 112, "talk_hours": 3.7, "unique_callers": 73 }, { "division": "General", "inbound_answered": 83, "inbound_missed": 29, "inbound_attempts": 112, "talk_hours": 2.3, "unique_callers": 79 }, { "division": "Singles", "inbound_answered": 40, "inbound_missed": 38, "inbound_attempts": 78, "talk_hours": 1.3, "unique_callers": 35 }, { "division": "Insurance Advocacy", "inbound_answered": 57, "inbound_missed": 0, "inbound_attempts": 57, "talk_hours": 3.5, "unique_callers": 46 }, { "division": "Kallahs", "inbound_answered": 33, "inbound_missed": 11, "inbound_attempts": 44, "talk_hours": 2.0, "unique_callers": 30 }, { "division": "Kol Chaya", "inbound_answered": 23, "inbound_missed": 8, "inbound_attempts": 31, "talk_hours": 0.1, "unique_callers": 21 }, { "division": "Executive", "inbound_answered": 10, "inbound_missed": 18, "inbound_attempts": 28, "talk_hours": 0.8, "unique_callers": 23 }, { "division": "Adoption", "inbound_answered": 8, "inbound_missed": 1, "inbound_attempts": 9, "talk_hours": 1.7, "unique_callers": 7 }, { "division": "Auction", "inbound_answered": 5, "inbound_missed": 1, "inbound_attempts": 6, "talk_hours": 0.0, "unique_callers": 6 }, { "division": "Meals", "inbound_answered": 0, "inbound_missed": 5, "inbound_attempts": 5, "talk_hours": 0.1, "unique_callers": 5 }, { "division": "System", "inbound_answered": 0, "inbound_missed": 5, "inbound_attempts": 5, "talk_hours": 0.0, "unique_callers": 5 }, { "division": "EarlyMorningRides", "inbound_answered": 2, "inbound_missed": 1, "inbound_attempts": 3, "talk_hours": 0.0, "unique_callers": 3 }, { "division": "Post-Hysterectomy", "inbound_answered": 1, "inbound_missed": 1, "inbound_attempts": 2, "talk_hours": 0.0, "unique_callers": 2 }, { "division": "Florida", "inbound_answered": 1, "inbound_missed": 0, "inbound_attempts": 1, "talk_hours": 0.0, "unique_callers": 1 } ], "monthly": [ { "month": "2026-01", "inbound_answered": 1513, "inbound_missed": 1424, "inbound_attempts": 2937, "talk_hours": 155.1 }, { "month": "2026-02", "inbound_answered": 1708, "inbound_missed": 1587, "inbound_attempts": 3295, "talk_hours": 148.7 }, { "month": "2026-03", "inbound_answered": 1422, "inbound_missed": 1606, "inbound_attempts": 3028, "talk_hours": 114.5 }, { "month": "2026-04", "inbound_answered": 1442, "inbound_missed": 1739, "inbound_attempts": 3181, "talk_hours": 110.1 }, { "month": "2026-05", "inbound_answered": 2223, "inbound_missed": 2663, "inbound_attempts": 4886, "talk_hours": 130.5 }, { "month": "2026-06", "inbound_answered": 1978, "inbound_missed": 2687, "inbound_attempts": 4665, "talk_hours": 142.4 }, { "month": "2026-07", "inbound_answered": 1883, "inbound_missed": 2675, "inbound_attempts": 4558, "talk_hours": 151.7 } ] } }, "validation": { "classification_agreement_pct": 100.0, "classification_compared": 42582, "classification_disagreements": 2, "disagreement_top_extensions": { "8888": 1, "120": 1 }, "total_records": 66175, "internal_excluded": 2483, "admin_excluded": 0, "unmapped_excluded": 5526, "unmapped_pct": 8.4, "main_aa_998_legs": 5448, "phone_extracted_pct_all": 93.3, "phone_extracted_pct_inbound": 98.4, "helpline_records": 58166 }, "brand": { "purple_deep": "#1A242A", "purple_med": "#5C6267", "purple_light": "#F4C3B8", "orange": "#2F7D6C", "gold": "#C97B67", "text": "#363D41", "muted": "#6F767C", "border": "#E0E7EC", "border_soft": "#D1D9DD", "bg": "#F8F9FA", "bg_warm": "#FAEDE9", "faint": "#9EA5AA", "font": "Inter", "font_url": "https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&display=swap" }, "hourly": [ 118, 60, 16, 10, 20, 43, 87, 311, 1820, 3297, 4078, 4408, 4198, 4213, 4175, 3681, 2351, 1405, 1238, 2141, 2517, 1580, 753, 360 ], "dow": [ 9984, 8665, 8249, 7286, 4029, 444, 4223 ], "heatmap": [ [ 13, 4, 1, 0, 8, 10, 8, 52, 364, 691, 919, 985, 846, 980, 1039, 743, 486, 298, 316, 850, 698, 439, 168, 66 ], [ 15, 10, 5, 0, 4, 2, 18, 61, 360, 647, 640, 786, 872, 826, 861, 876, 498, 306, 242, 312, 720, 406, 132, 66 ], [ 18, 4, 3, 1, 0, 8, 15, 69, 380, 683, 844, 855, 909, 893, 897, 699, 505, 276, 246, 278, 283, 207, 114, 62 ], [ 21, 12, 1, 4, 3, 2, 12, 49, 301, 535, 702, 710, 696, 732, 785, 736, 442, 266, 185, 229, 426, 253, 141, 43 ], [ 24, 10, 0, 1, 0, 7, 17, 49, 291, 524, 652, 642, 518, 425, 291, 312, 158, 78, 26, 3, 0, 1, 0, 0 ], [ 0, 0, 0, 0, 0, 0, 0, 1, 0, 2, 1, 2, 4, 1, 2, 2, 1, 0, 12, 38, 90, 131, 89, 68 ], [ 27, 20, 6, 4, 5, 14, 17, 30, 124, 215, 320, 428, 353, 356, 300, 313, 261, 181, 211, 431, 300, 143, 109, 55 ] ] }