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"extensions": "9000", "inbound_answered": 0, "inbound_missed": 0, "outbound": 1, "total": 1, "answer_rate": 0.0, "talk_hours": 0.0, "talk_hours_in": 0.0, "talk_hours_out": 0.0 } ], "missed_by_extension": { "Medical": [ { "extension": "208", "name": "Vivienne Moskowitz", "missed": 254 }, { "extension": "257", "name": "Miriam Rosenthal", "missed": 148 }, { "extension": "9257", "name": "Miriam Rosenthal", "missed": 70 }, { "extension": "9256", "name": "Leah Heller", "missed": 69 }, { "extension": "501", "name": "MHL Main Q", "missed": 67 }, { "extension": "9265", "name": "Elky Miller", "missed": 46 }, { "extension": "268", "name": "Shaina Yormark", "missed": 43 }, { "extension": "265", "name": "Elky Miller", "missed": 41 }, { "extension": "9258", "name": "Meryl Nerenberg", "missed": 31 }, { "extension": "256", "name": "Leah Heller", "missed": 26 }, { "extension": "9268", "name": "Shaina Yormark", "missed": 23 }, { "extension": "258", "name": "Meryl Nerenberg", "missed": 17 }, { "extension": "9212", "name": "Meira Mansour", "missed": 16 }, { "extension": "212", "name": "Meira Mansour", "missed": 9 }, { "extension": "238", "name": "Nuta Rosenfeld", "missed": 8 }, { "extension": "210", "name": "R Mordechai Koenig", "missed": 4 }, { "extension": "128", "name": "R BenZion Dembitzer", "missed": 3 }, { "extension": "9210", "name": "Rabbi Koenig 7184837262", "missed": 3 }, { "extension": "235", "name": "R BenZion Dembitzer", "missed": 2 }, { "extension": "259", "name": "Ruthy Chemtob", "missed": 1 } ], "Supervision": [ { "extension": "9280", "name": "Hash Overflow DAY", "missed": 271 }, { "extension": "996", "name": "Hasgacha Night AA", "missed": 215 }, { "extension": "287", "name": "R Efraim Friedman", "missed": 48 }, { "extension": "9283", "name": "Hash Day MtoTh 930 to 4p", "missed": 18 }, { "extension": "9289", "name": "Brocha Ruttner", "missed": 12 }, { "extension": "233", "name": "R Yosef Moshe Heilpern", "missed": 6 }, { "extension": "9290", "name": "Rabbi Eichenstein", "missed": 6 }, { "extension": "8286", "name": "Urgent Hash Day MtoF 930 to 4", "missed": 2 }, { "extension": "286", "name": "Henny Frankel", "missed": 1 }, { "extension": "282", "name": "Hashgacha Urgent VM", "missed": 1 }, { "extension": "289", "name": "Brocha Ruttner", "missed": 1 }, { "extension": "288", "name": "Rabbi Eichenstein", "missed": 1 }, { "extension": "8287", "name": "Urgent Hash Rabbi Friedman 287", "missed": 1 }, { "extension": "8281", "name": "Urgent Hash Day MtoTh 4to6", "missed": 1 } ], "HUG": [ { "extension": "225", "name": "Chumi Friedman", "missed": 9 }, { "extension": "113", "name": "Chumi Friedman", "missed": 7 }, { "extension": "9297", "name": "Yocheved Schonbuch", "missed": 3 }, { "extension": "9298", "name": "Sara Selengut", "missed": 2 }, { "extension": "7680", "name": "Rav Asher Yurowitz", "missed": 2 }, { "extension": "9293", "name": "Devoiry Berger", "missed": 2 }, { "extension": "9291", "name": "Ziona Webster", "missed": 2 }, { "extension": "110", "name": "Avi Moeller", "missed": 1 }, { "extension": "278", "name": "Avi Moeller", "missed": 1 }, { "extension": "9285", "name": "Leah Sprei", "missed": 1 }, { "extension": "9294", "name": "Huvi Helfgott", "missed": 1 } ], "Shabbos": [ { "extension": "114", "name": "Vivienne Moskowitz", "missed": 22 }, { "extension": "115", "name": "Vivienne Moskowitz", "missed": 7 }, { "extension": "274", "name": "Chaya Kar", "missed": 1 } ], "Conference": [ { "extension": "215", "name": "Miriam Fishoff", "missed": 28 }, { "extension": "306", "name": "Brany Rosen", "missed": 2 }, { "extension": "216", "name": "Miriam Fishoff", "missed": 1 } ], "Rabbinic": [ { "extension": "207", "name": "Rav Unger", "missed": 1287 }, { "extension": "237", "name": "Rav Yanky Perlstein", "missed": 117 }, { "extension": "234", "name": "Rav Kaufman", "missed": 5 } ], "Kallahs": [ { "extension": "307", "name": "Brochy Binet", "missed": 3 } ], "Singles": [ { "extension": "127", "name": "Vivienne Moskowitz", "missed": 5 }, { "extension": "120", "name": "Singles with IF (120)", "missed": 3 } ], "Post-Hysterectomy": [ { "extension": "254", "name": "Malky Treff", "missed": 1 } ], "Auction": [ { "extension": "123", "name": "AUCTION FORWARD", "missed": 1 } ], "Executive": [ { "extension": "251", "name": "Brany Rosen", "missed": 4 } ], "Fundraising": [ { "extension": "223", "name": "Dina Friedrich", "missed": 6 }, { "extension": "213", "name": "Rav Weichman", "missed": 2 } ], "General": [ { "extension": "153", "name": "Michele Wellikoff", "missed": 8 }, { "extension": "154", "name": "Chaya Weinfeld", "missed": 3 }, { "extension": "160", "name": "Tzivi Winberger", "missed": 1 }, { "extension": "8888", "name": "Door BP Main", "missed": 1 } ], "Kol Chaya": [ { "extension": "189", "name": "KOL CHAYA FORWARD", "missed": 5 } ], "Office": [ { "extension": "203", "name": "Chanie Kerper", "missed": 241 }, { "extension": "255", "name": "Suri Perl", "missed": 28 }, { "extension": "250", "name": "Leah Gottlieb", "missed": 15 } ], "Reservations": [ { "extension": "222", "name": "ATIME Reservations (222)", "missed": 36 } ], "System": [ { "extension": "990", "name": "Williamsburg e911", "missed": 1 } ] }, "geo": { "area_codes": [ { "area_code": "347", "calls": 1507, "unique_callers": 406, "answered": 628, "region": "NYC Metro" }, { "area_code": "845", "calls": 950, "unique_callers": 304, "answered": 393, "region": "Hudson Valley / Rockland" }, { "area_code": "917", "calls": 803, "unique_callers": 204, "answered": 320, "region": "NYC Metro" }, { "area_code": "718", "calls": 628, "unique_callers": 183, "answered": 282, "region": "NYC Metro" }, { "area_code": "929", "calls": 466, "unique_callers": 134, "answered": 220, "region": "NYC Metro" }, { "area_code": "732", "calls": 449, "unique_callers": 129, "answered": 220, "region": "New Jersey" }, { "area_code": "848", "calls": 223, "unique_callers": 78, "answered": 125, "region": "New Jersey" }, { "area_code": "646", "calls": 197, "unique_callers": 70, "answered": 122, "region": "NYC Metro" }, { "area_code": "516", "calls": 105, "unique_callers": 33, "answered": 64, "region": "Long Island" }, { "area_code": "908", "calls": 76, "unique_callers": 23, "answered": 37, "region": "New Jersey" }, { "area_code": "914", "calls": 51, "unique_callers": 10, "answered": 33, "region": "Westchester" }, { "area_code": "201", "calls": 44, "unique_callers": 18, "answered": 23, "region": "New Jersey" }, { "area_code": "216", "calls": 32, "unique_callers": 13, "answered": 15, "region": "Cleveland Metro" }, { "area_code": "973", "calls": 31, "unique_callers": 6, "answered": 14, "region": "New Jersey" }, { "area_code": "818", "calls": 27, "unique_callers": 5, "answered": 20, "region": "" }, { "area_code": "248", "calls": 26, "unique_callers": 4, "answered": 14, "region": "" }, { "area_code": "514", "calls": 24, "unique_callers": 7, "answered": 10, "region": "" }, { "area_code": "443", "calls": 23, "unique_callers": 8, "answered": 17, "region": "Baltimore / MD" }, { "area_code": "323", "calls": 19, "unique_callers": 8, "answered": 10, "region": "Los Angeles" }, { "area_code": "410", "calls": 18, "unique_callers": 6, "answered": 12, "region": "Baltimore / MD" }, { "area_code": "773", "calls": 17, "unique_callers": 8, "answered": 7, "region": "Chicago" }, { "area_code": "215", "calls": 16, "unique_callers": 2, "answered": 10, "region": "Philadelphia" }, { "area_code": "650", "calls": 13, "unique_callers": 3, "answered": 5, "region": "" }, { "area_code": "786", "calls": 13, "unique_callers": 4, "answered": 10, "region": "South Florida" }, { "area_code": "954", "calls": 13, "unique_callers": 7, "answered": 7, "region": "South Florida" }, { "area_code": "212", "calls": 12, "unique_callers": 7, "answered": 10, "region": "NYC Metro" }, { "area_code": "419", "calls": 12, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "438", "calls": 12, "unique_callers": 8, "answered": 9, "region": "" }, { "area_code": "551", "calls": 11, "unique_callers": 4, "answered": 3, "region": "New Jersey" }, { "area_code": "301", "calls": 10, "unique_callers": 1, "answered": 8, "region": "DC / MD" }, { "area_code": "949", "calls": 10, "unique_callers": 1, "answered": 5, "region": "" }, { "area_code": "504", "calls": 9, "unique_callers": 1, "answered": 6, "region": "" }, { "area_code": "585", "calls": 9, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "305", "calls": 8, "unique_callers": 5, "answered": 7, "region": "South Florida" }, { "area_code": "332", "calls": 8, "unique_callers": 1, "answered": 6, "region": "NYC Metro" }, { "area_code": "631", "calls": 7, "unique_callers": 3, "answered": 2, "region": "Long Island" }, { "area_code": "617", "calls": 6, "unique_callers": 3, "answered": 3, "region": "Boston" }, { "area_code": "267", "calls": 5, "unique_callers": 3, "answered": 2, "region": "Philadelphia" }, { "area_code": "609", "calls": 5, "unique_callers": 3, "answered": 1, "region": "New Jersey" }, { "area_code": "310", "calls": 4, "unique_callers": 4, "answered": 2, "region": "Los Angeles" }, { "area_code": "314", "calls": 4, "unique_callers": 1, "answered": 3, "region": "" }, { "area_code": "329", "calls": 4, "unique_callers": 2, "answered": 1, "region": "" }, { "area_code": "412", "calls": 4, "unique_callers": 1, "answered": 3, "region": "" }, { "area_code": "508", "calls": 4, "unique_callers": 2, "answered": 3, "region": "" }, { "area_code": "647", "calls": 4, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "772", "calls": 4, "unique_callers": 1, "answered": 2, "region": "" }, { "area_code": "912", "calls": 4, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "240", "calls": 3, "unique_callers": 2, "answered": 0, "region": "DC / MD" }, { "area_code": "281", "calls": 3, "unique_callers": 2, "answered": 1, "region": "" }, { "area_code": "312", "calls": 3, "unique_callers": 2, "answered": 2, "region": "Chicago" }, { "area_code": "607", "calls": 3, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "716", "calls": 3, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "800", "calls": 3, "unique_callers": 2, "answered": 3, "region": "" }, { "area_code": "814", "calls": 3, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "844", "calls": 3, "unique_callers": 1, "answered": 2, "region": "" }, { "area_code": "224", "calls": 2, "unique_callers": 2, "answered": 1, "region": "" }, { "area_code": "239", "calls": 2, "unique_callers": 1, "answered": 2, "region": "" }, { "area_code": "315", "calls": 2, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "416", "calls": 2, "unique_callers": 1, "answered": 2, "region": "" }, { "area_code": "484", "calls": 2, "unique_callers": 1, "answered": 0, "region": "Philadelphia" }, { "area_code": "520", "calls": 2, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "570", "calls": 2, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "727", "calls": 2, "unique_callers": 2, "answered": 2, "region": "" }, { "area_code": "804", "calls": 2, "unique_callers": 1, "answered": 2, "region": "" }, { "area_code": "856", "calls": 2, "unique_callers": 1, "answered": 2, "region": "" }, { "area_code": "952", "calls": 2, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "972", "calls": 2, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "202", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "203", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "208", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "209", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "234", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "254", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "270", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "302", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "401", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "404", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "414", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "469", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "475", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "502", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "505", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "510", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "513", "calls": 1, "unique_callers": 1, "answered": 1, "region": "Cincinnati" }, { "area_code": "530", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "539", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "561", "calls": 1, "unique_callers": 1, "answered": 0, "region": "South Florida" }, { "area_code": "601", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "619", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "626", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "678", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "704", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "720", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "737", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "740", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "801", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "810", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "838", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "858", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "860", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "862", "calls": 1, "unique_callers": 1, "answered": 1, "region": "New Jersey" }, { "area_code": "878", "calls": 1, "unique_callers": 1, "answered": 1, "region": "" }, { "area_code": "888", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" }, { "area_code": "978", "calls": 1, "unique_callers": 1, "answered": 0, "region": "" } ], "regional": [ { "region": "NYC Metro", "calls": 3621, "unique_callers": 1005 }, { "region": "Hudson Valley / Rockland", "calls": 950, "unique_callers": 304 }, { "region": "New Jersey", "calls": 840, "unique_callers": 262 }, { "region": "Other / Outside listed regions", "calls": 244, "unique_callers": 97 }, { "region": "Long Island", "calls": 112, "unique_callers": 36 }, { "region": "Westchester", "calls": 51, "unique_callers": 10 }, { "region": "Baltimore / MD", "calls": 41, "unique_callers": 14 }, { "region": "South Florida", "calls": 35, "unique_callers": 17 }, { "region": "Cleveland Metro", "calls": 32, "unique_callers": 13 }, { "region": "Los Angeles", "calls": 23, "unique_callers": 12 }, { "region": "Philadelphia", "calls": 23, "unique_callers": 6 }, { "region": "Chicago", "calls": 20, "unique_callers": 10 }, { "region": "DC / MD", "calls": 13, "unique_callers": 3 }, { "region": "Boston", "calls": 6, "unique_callers": 3 }, { "region": "Cincinnati", "calls": 1, "unique_callers": 1 } ], "total_geocoded_calls": 6012 }, "regions": { "cleveland": { "meta": { "key": "cleveland", "name": "Cleveland", "display": "Cleveland, Ohio", "msa_name": "Cleveland\u2013Elyria, OH Metro (Cuyahoga, Geauga, Lake, Lorain, Medina)", "accent": "#C97B67", "counties": "Cuyahoga, Geauga, Lake, Lorain, and Medina counties", "excluded_note": "Akron\u2013Canton (330 / 234) is a separate metro and is not included in these figures." }, "summary": { "inbound_answered": 15, "inbound_missed": 17, "inbound_attempts": 32, "answer_rate": 46.9, "talk_hours": 0.6, "talk_minutes": 35, "unique_callers": 13, "callers_reached": 10, "reach_rate": 76.9, "voicemail_count": 7, "voicemail_pct_inbound": 21.9, "pct_of_all_inbound": 0.5 }, "area_codes": [ { "area_code": "216", "label": "Cleveland city + inner-ring Cuyahoga suburbs", "calls": 32, "answered": 15, "missed": 17, "unique_callers": 13 }, { "area_code": "440", "label": "Outer suburbs / Greater Cleveland (Lake, Geauga, Lorain, Medina)", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 } ], "by_division": [ { "division": "Supervision", "inbound_answered": 10, "inbound_missed": 7, "inbound_attempts": 17, "talk_hours": 0.3, "unique_callers": 6 }, { "division": "Rabbinic", "inbound_answered": 0, "inbound_missed": 6, "inbound_attempts": 6, "talk_hours": 0.0, "unique_callers": 1 }, { "division": "Medical", "inbound_answered": 1, "inbound_missed": 4, "inbound_attempts": 5, "talk_hours": 0.1, "unique_callers": 3 }, { "division": "HUG", "inbound_answered": 2, "inbound_missed": 0, "inbound_attempts": 2, "talk_hours": 0.2, "unique_callers": 2 }, { "division": "Conference", "inbound_answered": 1, "inbound_missed": 0, "inbound_attempts": 1, "talk_hours": 0.0, "unique_callers": 1 }, { "division": "Kallahs", "inbound_answered": 1, "inbound_missed": 0, "inbound_attempts": 1, "talk_hours": 0.0, "unique_callers": 1 } ], "monthly": [ { "month": "2026-08", "inbound_answered": 15, "inbound_missed": 17, "inbound_attempts": 32, "talk_hours": 0.6 } ] }, "florida": { "meta": { "key": "florida", "name": "Florida", "display": "Florida", "msa_name": "State of Florida (all metros)", "accent": "#2F7D6C", "counties": "statewide \u2014 Miami-Dade, Broward, Palm Beach, Orlando, Tampa Bay, and beyond", "excluded_note": "Covers Florida area codes only; out-of-state snowbird numbers are not reassigned." }, "summary": { "inbound_answered": 30, "inbound_missed": 13, "inbound_attempts": 43, "answer_rate": 69.8, "talk_hours": 4.2, "talk_minutes": 251, "unique_callers": 21, "callers_reached": 16, "reach_rate": 76.2, "voicemail_count": 11, "voicemail_pct_inbound": 25.6, "pct_of_all_inbound": 0.7 }, "area_codes": [ { "area_code": "786", "label": "Miami-Dade", "calls": 13, "answered": 10, "missed": 3, "unique_callers": 4 }, { "area_code": "954", "label": "Broward", "calls": 13, "answered": 7, "missed": 6, "unique_callers": 7 }, { "area_code": "305", "label": "Miami-Dade", "calls": 8, "answered": 7, "missed": 1, "unique_callers": 5 }, { "area_code": "772", "label": "Treasure Coast", "calls": 4, "answered": 2, "missed": 2, "unique_callers": 1 }, { "area_code": "727", "label": "Pinellas / St. Pete", "calls": 2, "answered": 2, "missed": 0, "unique_callers": 2 }, { "area_code": "239", "label": "Naples / SW FL", "calls": 2, "answered": 2, "missed": 0, "unique_callers": 1 }, { "area_code": "561", "label": "Palm Beach / Boca", "calls": 1, "answered": 0, "missed": 1, "unique_callers": 1 }, { "area_code": "754", "label": "Broward", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 }, { "area_code": "407", "label": "Orlando", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 }, { "area_code": "689", "label": "Orlando", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 }, { "area_code": "321", "label": "Space Coast", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 }, { "area_code": "813", "label": "Tampa", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 }, { "area_code": "656", "label": "Tampa", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 }, { "area_code": "352", "label": "North Central", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 }, { "area_code": "386", "label": "Volusia / Daytona", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 }, { "area_code": "904", "label": "Jacksonville", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 }, { "area_code": "941", "label": "Sarasota", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 }, { "area_code": "863", "label": "Polk / Central", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 }, { "area_code": "850", "label": "Panhandle / Tallahassee", "calls": 0, "answered": 0, "missed": 0, "unique_callers": 0 } ], "by_division": [ { "division": "Medical", "inbound_answered": 11, "inbound_missed": 5, "inbound_attempts": 16, "talk_hours": 0.3, "unique_callers": 11 }, { "division": "Office", "inbound_answered": 7, "inbound_missed": 6, "inbound_attempts": 13, "talk_hours": 0.2, "unique_callers": 8 }, { "division": "Supervision", "inbound_answered": 2, "inbound_missed": 2, "inbound_attempts": 4, "talk_hours": 0.2, "unique_callers": 3 }, { "division": "Conference", "inbound_answered": 4, "inbound_missed": 0, "inbound_attempts": 4, "talk_hours": 3.0, "unique_callers": 3 }, { "division": "Kallahs", "inbound_answered": 2, "inbound_missed": 0, "inbound_attempts": 2, "talk_hours": 0.0, "unique_callers": 2 }, { "division": "Insurance Advocacy", "inbound_answered": 2, "inbound_missed": 0, "inbound_attempts": 2, "talk_hours": 0.3, "unique_callers": 1 }, { "division": "HUG", "inbound_answered": 1, "inbound_missed": 0, "inbound_attempts": 1, "talk_hours": 0.0, "unique_callers": 1 }, { "division": "Shabbos", "inbound_answered": 1, "inbound_missed": 0, "inbound_attempts": 1, "talk_hours": 0.0, "unique_callers": 1 } ], "monthly": [ { "month": "2026-08", "inbound_answered": 30, "inbound_missed": 13, "inbound_attempts": 43, "talk_hours": 4.2 } ] }, "nyc": { "meta": { "key": "nyc", "name": "New York City", "display": "New York City", "msa_name": "New York City \u2014 the five boroughs", "accent": "#5A5AC9", "counties": "Manhattan, Brooklyn, Queens, the Bronx, and Staten Island", "excluded_note": "Five-borough area codes only; Long Island (516/631), Westchester (914), and Rockland/Hudson Valley (845) are reported separately in the regional rollup." }, "summary": { "inbound_answered": 1588, "inbound_missed": 2033, "inbound_attempts": 3621, "answer_rate": 43.9, "talk_hours": 128.4, "talk_minutes": 7705, "unique_callers": 1005, "callers_reached": 724, "reach_rate": 72.0, "voicemail_count": 967, "voicemail_pct_inbound": 26.7, "pct_of_all_inbound": 59.5 }, "area_codes": [ { "area_code": "347", "label": "Brooklyn / Queens / Bronx / SI", "calls": 1507, "answered": 628, "missed": 879, "unique_callers": 406 }, { "area_code": "917", "label": "NYC mobile (all boroughs)", "calls": 803, "answered": 320, "missed": 483, "unique_callers": 204 }, { "area_code": "718", "label": "Brooklyn / Queens / Bronx / SI", "calls": 628, "answered": 282, "missed": 346, "unique_callers": 183 }, { "area_code": "929", "label": "Brooklyn / Queens / Bronx / SI", "calls": 466, "answered": 220, "missed": 246, "unique_callers": 134 }, { "area_code": "646", "label": "Manhattan", "calls": 197, "answered": 122, "missed": 75, "unique_callers": 70 }, { "area_code": "212", "label": "Manhattan", "calls": 12, "answered": 10, "missed": 2, "unique_callers": 7 }, { "area_code": "332", "label": "Manhattan", "calls": 8, "answered": 6, "missed": 2, "unique_callers": 1 } ], "by_division": [ { "division": "Medical", "inbound_answered": 707, "inbound_missed": 569, "inbound_attempts": 1276, "talk_hours": 45.4, "unique_callers": 426 }, { "division": "Rabbinic", "inbound_answered": 123, "inbound_missed": 943, "inbound_attempts": 1066, "talk_hours": 4.4, "unique_callers": 199 }, { "division": "Supervision", "inbound_answered": 288, "inbound_missed": 309, "inbound_attempts": 597, "talk_hours": 13.2, "unique_callers": 249 }, { "division": "Office", "inbound_answered": 220, "inbound_missed": 119, "inbound_attempts": 339, "talk_hours": 6.4, "unique_callers": 165 }, { "division": "Conference", "inbound_answered": 135, "inbound_missed": 18, "inbound_attempts": 153, "talk_hours": 53.6, "unique_callers": 100 }, { "division": "HUG", "inbound_answered": 64, "inbound_missed": 15, "inbound_attempts": 79, "talk_hours": 3.2, "unique_callers": 53 }, { "division": "Shabbos", "inbound_answered": 14, "inbound_missed": 23, "inbound_attempts": 37, "talk_hours": 0.6, "unique_callers": 19 }, { "division": "Reservations", "inbound_answered": 3, "inbound_missed": 18, "inbound_attempts": 21, "talk_hours": 0.4, "unique_callers": 16 }, { "division": "General", "inbound_answered": 13, "inbound_missed": 7, "inbound_attempts": 20, "talk_hours": 0.5, "unique_callers": 17 }, { "division": "Singles", "inbound_answered": 4, "inbound_missed": 5, "inbound_attempts": 9, "talk_hours": 0.1, "unique_callers": 8 }, { "division": "Insurance Advocacy", "inbound_answered": 7, "inbound_missed": 0, "inbound_attempts": 7, "talk_hours": 0.3, "unique_callers": 6 }, { "division": "Fundraising", "inbound_answered": 3, "inbound_missed": 2, "inbound_attempts": 5, "talk_hours": 0.0, "unique_callers": 5 }, { "division": "Executive", "inbound_answered": 1, "inbound_missed": 3, "inbound_attempts": 4, "talk_hours": 0.0, "unique_callers": 3 }, { "division": "Kallahs", "inbound_answered": 3, "inbound_missed": 0, "inbound_attempts": 3, "talk_hours": 0.3, "unique_callers": 3 }, { "division": "Florida", "inbound_answered": 2, "inbound_missed": 0, "inbound_attempts": 2, "talk_hours": 0.0, "unique_callers": 1 }, { "division": "Post-Hysterectomy", "inbound_answered": 0, "inbound_missed": 1, "inbound_attempts": 1, "talk_hours": 0.0, "unique_callers": 1 }, { "division": "Kol Chaya", "inbound_answered": 0, "inbound_missed": 1, "inbound_attempts": 1, "talk_hours": 0.0, "unique_callers": 1 } ], "monthly": [ { "month": "2026-08", "inbound_answered": 1588, "inbound_missed": 2033, "inbound_attempts": 3621, "talk_hours": 128.4 } ] } }, "validation": { "classification_agreement_pct": 100.0, "classification_compared": 6176, "classification_disagreements": 2, "disagreement_top_extensions": { "118": 2 }, "total_records": 11409, "internal_excluded": 2370, "admin_excluded": 0, "unmapped_excluded": 934, "unmapped_pct": 8.2, "main_aa_998_legs": 895, "phone_extracted_pct_all": 77.1, "phone_extracted_pct_inbound": 98.9, "helpline_records": 8105 }, "brand": { "purple_deep": "#1A242A", "purple_med": "#5C6267", "purple_light": "#F4C3B8", "orange": "#2F7D6C", "gold": "#C97B67", "text": "#363D41", "muted": "#6F767C", "border": "#E0E7EC", "border_soft": "#D1D9DD", "bg": "#F8F9FA", "bg_warm": "#FAEDE9", "faint": "#9EA5AA", "font": "Inter", "font_url": "https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&display=swap" }, "hourly": [ 16, 5, 3, 5, 1, 9, 17, 65, 260, 532, 620, 561, 592, 671, 614, 475, 320, 204, 166, 279, 315, 203, 93, 56 ], "dow": [ 1379, 1136, 1177, 1095, 583, 70, 642 ], "heatmap": [ [ 1, 1, 0, 0, 0, 1, 2, 19, 60, 140, 157, 143, 137, 150, 142, 124, 69, 43, 28, 59, 28, 41, 19, 15 ], [ 1, 0, 0, 2, 0, 2, 1, 4, 55, 96, 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