{
  "meta": {
    "generated_at": "2026-08-01 01:01 UTC-05:00",
    "domain": "ATIME",
    "period_start": "2026-07-01",
    "period_end": "2026-07-31",
    "org_name": "A TIME",
    "org_tagline": "24 divisions. Around the clock. For families building families.",
    "period_label": "July 2026"
  },
  "summary": {
    "inbound_answered": 3174,
    "inbound_missed": 3950,
    "outbound": 1995,
    "inbound_attempts": 7124,
    "total_calls": 9119,
    "answer_rate": 44.6,
    "talk_seconds": 1312899,
    "talk_hours": 364.7,
    "talk_minutes": 21882,
    "talk_hours_inbound": 291.5,
    "talk_minutes_inbound": 17493,
    "talk_hours_outbound": 73.1,
    "talk_minutes_outbound": 4389,
    "unique_callers": 1861,
    "callers_reached": 1386,
    "reach_rate": 74.5,
    "voicemail_count": 1728,
    "voicemail_pct_inbound": 24.3,
    "queue_count": 2336,
    "direct_count": 4738,
    "department_count": 50,
    "after_hours_pct": 16.7,
    "overnight_pct": 3.0,
    "overnight_count": 216
  },
  "by_division": [
    {
      "division": "Medical",
      "inbound_answered": 1184,
      "inbound_missed": 1087,
      "outbound": 1089,
      "inbound_attempts": 2271,
      "total": 3360,
      "answer_rate": 52.1,
      "talk_hours": 126.0,
      "talk_hours_in": 77.6,
      "talk_hours_out": 48.4,
      "unique_callers": 766,
      "voicemail": 939,
      "queue": 991,
      "direct": 1279,
      "dept": 1
    },
    {
      "division": "Rabbinic",
      "inbound_answered": 289,
      "inbound_missed": 1981,
      "outbound": 4,
      "inbound_attempts": 2270,
      "total": 2274,
      "answer_rate": 12.7,
      "talk_hours": 11.0,
      "talk_hours_in": 10.7,
      "talk_hours_out": 0.3,
      "unique_callers": 363,
      "voicemail": 101,
      "queue": 0,
      "direct": 2270,
      "dept": 0
    },
    {
      "division": "Supervision",
      "inbound_answered": 689,
      "inbound_missed": 446,
      "outbound": 438,
      "inbound_attempts": 1135,
      "total": 1573,
      "answer_rate": 60.7,
      "talk_hours": 37.9,
      "talk_hours_in": 27.9,
      "talk_hours_out": 10.0,
      "unique_callers": 491,
      "voicemail": 335,
      "queue": 855,
      "direct": 235,
      "dept": 45
    },
    {
      "division": "Office",
      "inbound_answered": 422,
      "inbound_missed": 261,
      "outbound": 208,
      "inbound_attempts": 683,
      "total": 891,
      "answer_rate": 61.8,
      "talk_hours": 18.0,
      "talk_hours_in": 11.3,
      "talk_hours_out": 6.7,
      "unique_callers": 290,
      "voicemail": 244,
      "queue": 0,
      "direct": 683,
      "dept": 0
    },
    {
      "division": "Conference",
      "inbound_answered": 362,
      "inbound_missed": 30,
      "outbound": 5,
      "inbound_attempts": 392,
      "total": 397,
      "answer_rate": 92.3,
      "talk_hours": 148.9,
      "talk_hours_in": 148.9,
      "talk_hours_out": 0.0,
      "unique_callers": 240,
      "voicemail": 29,
      "queue": 391,
      "direct": 1,
      "dept": 0
    },
    {
      "division": "HUG",
      "inbound_answered": 136,
      "inbound_missed": 30,
      "outbound": 58,
      "inbound_attempts": 166,
      "total": 224,
      "answer_rate": 81.9,
      "talk_hours": 11.6,
      "talk_hours_in": 9.5,
      "talk_hours_out": 2.1,
      "unique_callers": 103,
      "voicemail": 8,
      "queue": 43,
      "direct": 123,
      "dept": 0
    },
    {
      "division": "General",
      "inbound_answered": 28,
      "inbound_missed": 23,
      "outbound": 18,
      "inbound_attempts": 51,
      "total": 69,
      "answer_rate": 54.9,
      "talk_hours": 1.7,
      "talk_hours_in": 1.4,
      "talk_hours_out": 0.3,
      "unique_callers": 33,
      "voicemail": 8,
      "queue": 4,
      "direct": 47,
      "dept": 0
    },
    {
      "division": "Shabbos",
      "inbound_answered": 10,
      "inbound_missed": 29,
      "outbound": 3,
      "inbound_attempts": 39,
      "total": 42,
      "answer_rate": 25.6,
      "talk_hours": 0.6,
      "talk_hours_in": 0.5,
      "talk_hours_out": 0.0,
      "unique_callers": 23,
      "voicemail": 25,
      "queue": 33,
      "direct": 6,
      "dept": 0
    },
    {
      "division": "Fundraising",
      "inbound_answered": 9,
      "inbound_missed": 14,
      "outbound": 158,
      "inbound_attempts": 23,
      "total": 181,
      "answer_rate": 39.1,
      "talk_hours": 4.9,
      "talk_hours_in": 0.2,
      "talk_hours_out": 4.6,
      "unique_callers": 13,
      "voicemail": 9,
      "queue": 0,
      "direct": 23,
      "dept": 0
    },
    {
      "division": "Executive",
      "inbound_answered": 7,
      "inbound_missed": 14,
      "outbound": 13,
      "inbound_attempts": 21,
      "total": 34,
      "answer_rate": 33.3,
      "talk_hours": 1.2,
      "talk_hours_in": 0.5,
      "talk_hours_out": 0.7,
      "unique_callers": 11,
      "voicemail": 12,
      "queue": 0,
      "direct": 21,
      "dept": 0
    },
    {
      "division": "Insurance Advocacy",
      "inbound_answered": 17,
      "inbound_missed": 0,
      "outbound": 0,
      "inbound_attempts": 17,
      "total": 17,
      "answer_rate": 100.0,
      "talk_hours": 1.0,
      "talk_hours_in": 1.0,
      "talk_hours_out": 0.0,
      "unique_callers": 14,
      "voicemail": 0,
      "queue": 0,
      "direct": 17,
      "dept": 0
    },
    {
      "division": "Kallahs",
      "inbound_answered": 11,
      "inbound_missed": 4,
      "outbound": 1,
      "inbound_attempts": 15,
      "total": 16,
      "answer_rate": 73.3,
      "talk_hours": 0.3,
      "talk_hours_in": 0.3,
      "talk_hours_out": 0.0,
      "unique_callers": 10,
      "voicemail": 4,
      "queue": 1,
      "direct": 14,
      "dept": 0
    },
    {
      "division": "Kol Chaya",
      "inbound_answered": 0,
      "inbound_missed": 14,
      "outbound": 0,
      "inbound_attempts": 14,
      "total": 14,
      "answer_rate": 0.0,
      "talk_hours": 0.0,
      "talk_hours_in": 0.0,
      "talk_hours_out": 0.0,
      "unique_callers": 8,
      "voicemail": 0,
      "queue": 0,
      "direct": 14,
      "dept": 0
    },
    {
      "division": "Meals",
      "inbound_answered": 1,
      "inbound_missed": 8,
      "outbound": 0,
      "inbound_attempts": 9,
      "total": 9,
      "answer_rate": 11.1,
      "talk_hours": 0.1,
      "talk_hours_in": 0.1,
      "talk_hours_out": 0.0,
      "unique_callers": 6,
      "voicemail": 8,
      "queue": 9,
      "direct": 0,
      "dept": 0
    },
    {
      "division": "Singles",
      "inbound_answered": 1,
      "inbound_missed": 6,
      "outbound": 0,
      "inbound_attempts": 7,
      "total": 7,
      "answer_rate": 14.3,
      "talk_hours": 0.0,
      "talk_hours_in": 0.0,
      "talk_hours_out": 0.0,
      "unique_callers": 6,
      "voicemail": 5,
      "queue": 7,
      "direct": 0,
      "dept": 0
    },
    {
      "division": "Florida",
      "inbound_answered": 4,
      "inbound_missed": 0,
      "outbound": 0,
      "inbound_attempts": 4,
      "total": 4,
      "answer_rate": 100.0,
      "talk_hours": 0.1,
      "talk_hours_in": 0.1,
      "talk_hours_out": 0.0,
      "unique_callers": 4,
      "voicemail": 0,
      "queue": 0,
      "direct": 0,
      "dept": 4
    },
    {
      "division": "Adoption",
      "inbound_answered": 2,
      "inbound_missed": 0,
      "outbound": 0,
      "inbound_attempts": 2,
      "total": 2,
      "answer_rate": 100.0,
      "talk_hours": 1.5,
      "talk_hours_in": 1.5,
      "talk_hours_out": 0.0,
      "unique_callers": 2,
      "voicemail": 0,
      "queue": 0,
      "direct": 2,
      "dept": 0
    },
    {
      "division": "Auction",
      "inbound_answered": 2,
      "inbound_missed": 0,
      "outbound": 0,
      "inbound_attempts": 2,
      "total": 2,
      "answer_rate": 100.0,
      "talk_hours": 0.0,
      "talk_hours_in": 0.0,
      "talk_hours_out": 0.0,
      "unique_callers": 2,
      "voicemail": 0,
      "queue": 0,
      "direct": 2,
      "dept": 0
    },
    {
      "division": "Post-Hysterectomy",
      "inbound_answered": 0,
      "inbound_missed": 1,
      "outbound": 0,
      "inbound_attempts": 1,
      "total": 1,
      "answer_rate": 0.0,
      "talk_hours": 0.0,
      "talk_hours_in": 0.0,
      "talk_hours_out": 0.0,
      "unique_callers": 1,
      "voicemail": 0,
      "queue": 0,
      "direct": 1,
      "dept": 0
    },
    {
      "division": "Neshomaleh",
      "inbound_answered": 0,
      "inbound_missed": 1,
      "outbound": 0,
      "inbound_attempts": 1,
      "total": 1,
      "answer_rate": 0.0,
      "talk_hours": 0.0,
      "talk_hours_in": 0.0,
      "talk_hours_out": 0.0,
      "unique_callers": 1,
      "voicemail": 1,
      "queue": 1,
      "direct": 0,
      "dept": 0
    },
    {
      "division": "System",
      "inbound_answered": 0,
      "inbound_missed": 1,
      "outbound": 0,
      "inbound_attempts": 1,
      "total": 1,
      "answer_rate": 0.0,
      "talk_hours": 0.0,
      "talk_hours_in": 0.0,
      "talk_hours_out": 0.0,
      "unique_callers": 1,
      "voicemail": 0,
      "queue": 1,
      "direct": 0,
      "dept": 0
    }
  ],
  "monthly": [
    {
      "month": "2026-07",
      "inbound_answered": 3174,
      "inbound_missed": 3950,
      "outbound": 1995,
      "total": 9119,
      "answer_rate": 44.6,
      "talk_hours": 364.7,
      "talk_hours_in": 291.5,
      "talk_hours_out": 73.1
    }
  ],
  "monthly_by_division": {
    "Medical": [
      {
        "month": "2026-07",
        "inbound_answered": 1184,
        "inbound_missed": 1087,
        "outbound": 1089,
        "total": 3360,
        "answer_rate": 52.1,
        "talk_hours": 126.0,
        "talk_hours_in": 77.6,
        "talk_hours_out": 48.4
      }
    ],
    "Supervision": [
      {
        "month": "2026-07",
        "inbound_answered": 689,
        "inbound_missed": 446,
        "outbound": 438,
        "total": 1573,
        "answer_rate": 60.7,
        "talk_hours": 37.9,
        "talk_hours_in": 27.9,
        "talk_hours_out": 10.0
      }
    ],
    "HUG": [
      {
        "month": "2026-07",
        "inbound_answered": 136,
        "inbound_missed": 30,
        "outbound": 58,
        "total": 224,
        "answer_rate": 81.9,
        "talk_hours": 11.6,
        "talk_hours_in": 9.5,
        "talk_hours_out": 2.1
      }
    ],
    "Shabbos": [
      {
        "month": "2026-07",
        "inbound_answered": 10,
        "inbound_missed": 29,
        "outbound": 3,
        "total": 42,
        "answer_rate": 25.6,
        "talk_hours": 0.6,
        "talk_hours_in": 0.5,
        "talk_hours_out": 0.0
      }
    ],
    "Conference": [
      {
        "month": "2026-07",
        "inbound_answered": 362,
        "inbound_missed": 30,
        "outbound": 5,
        "total": 397,
        "answer_rate": 92.3,
        "talk_hours": 148.9,
        "talk_hours_in": 148.9,
        "talk_hours_out": 0.0
      }
    ],
    "Rabbinic": [
      {
        "month": "2026-07",
        "inbound_answered": 289,
        "inbound_missed": 1981,
        "outbound": 4,
        "total": 2274,
        "answer_rate": 12.7,
        "talk_hours": 11.0,
        "talk_hours_in": 10.7,
        "talk_hours_out": 0.3
      }
    ],
    "Kallahs": [
      {
        "month": "2026-07",
        "inbound_answered": 11,
        "inbound_missed": 4,
        "outbound": 1,
        "total": 16,
        "answer_rate": 73.3,
        "talk_hours": 0.3,
        "talk_hours_in": 0.3,
        "talk_hours_out": 0.0
      }
    ],
    "Singles": [
      {
        "month": "2026-07",
        "inbound_answered": 1,
        "inbound_missed": 6,
        "outbound": 0,
        "total": 7,
        "answer_rate": 14.3,
        "talk_hours": 0.0,
        "talk_hours_in": 0.0,
        "talk_hours_out": 0.0
      }
    ],
    "Adoption": [
      {
        "month": "2026-07",
        "inbound_answered": 2,
        "inbound_missed": 0,
        "outbound": 0,
        "total": 2,
        "answer_rate": 100.0,
        "talk_hours": 1.5,
        "talk_hours_in": 1.5,
        "talk_hours_out": 0.0
      }
    ],
    "Insurance Advocacy": [
      {
        "month": "2026-07",
        "inbound_answered": 17,
        "inbound_missed": 0,
        "outbound": 0,
        "total": 17,
        "answer_rate": 100.0,
        "talk_hours": 1.0,
        "talk_hours_in": 1.0,
        "talk_hours_out": 0.0
      }
    ],
    "Post-Hysterectomy": [
      {
        "month": "2026-07",
        "inbound_answered": 0,
        "inbound_missed": 1,
        "outbound": 0,
        "total": 1,
        "answer_rate": 0.0,
        "talk_hours": 0.0,
        "talk_hours_in": 0.0,
        "talk_hours_out": 0.0
      }
    ],
    "Auction": [
      {
        "month": "2026-07",
        "inbound_answered": 2,
        "inbound_missed": 0,
        "outbound": 0,
        "total": 2,
        "answer_rate": 100.0,
        "talk_hours": 0.0,
        "talk_hours_in": 0.0,
        "talk_hours_out": 0.0
      }
    ],
    "Executive": [
      {
        "month": "2026-07",
        "inbound_answered": 7,
        "inbound_missed": 14,
        "outbound": 13,
        "total": 34,
        "answer_rate": 33.3,
        "talk_hours": 1.2,
        "talk_hours_in": 0.5,
        "talk_hours_out": 0.7
      }
    ],
    "Florida": [
      {
        "month": "2026-07",
        "inbound_answered": 4,
        "inbound_missed": 0,
        "outbound": 0,
        "total": 4,
        "answer_rate": 100.0,
        "talk_hours": 0.1,
        "talk_hours_in": 0.1,
        "talk_hours_out": 0.0
      }
    ],
    "Fundraising": [
      {
        "month": "2026-07",
        "inbound_answered": 9,
        "inbound_missed": 14,
        "outbound": 158,
        "total": 181,
        "answer_rate": 39.1,
        "talk_hours": 4.9,
        "talk_hours_in": 0.2,
        "talk_hours_out": 4.6
      }
    ],
    "General": [
      {
        "month": "2026-07",
        "inbound_answered": 28,
        "inbound_missed": 23,
        "outbound": 18,
        "total": 69,
        "answer_rate": 54.9,
        "talk_hours": 1.7,
        "talk_hours_in": 1.4,
        "talk_hours_out": 0.3
      }
    ],
    "Kol Chaya": [
      {
        "month": "2026-07",
        "inbound_answered": 0,
        "inbound_missed": 14,
        "outbound": 0,
        "total": 14,
        "answer_rate": 0.0,
        "talk_hours": 0.0,
        "talk_hours_in": 0.0,
        "talk_hours_out": 0.0
      }
    ],
    "Meals": [
      {
        "month": "2026-07",
        "inbound_answered": 1,
        "inbound_missed": 8,
        "outbound": 0,
        "total": 9,
        "answer_rate": 11.1,
        "talk_hours": 0.1,
        "talk_hours_in": 0.1,
        "talk_hours_out": 0.0
      }
    ],
    "Neshomaleh": [
      {
        "month": "2026-07",
        "inbound_answered": 0,
        "inbound_missed": 1,
        "outbound": 0,
        "total": 1,
        "answer_rate": 0.0,
        "talk_hours": 0.0,
        "talk_hours_in": 0.0,
        "talk_hours_out": 0.0
      }
    ],
    "Office": [
      {
        "month": "2026-07",
        "inbound_answered": 422,
        "inbound_missed": 261,
        "outbound": 208,
        "total": 891,
        "answer_rate": 61.8,
        "talk_hours": 18.0,
        "talk_hours_in": 11.3,
        "talk_hours_out": 6.7
      }
    ],
    "System": [
      {
        "month": "2026-07",
        "inbound_answered": 0,
        "inbound_missed": 1,
        "outbound": 0,
        "total": 1,
        "answer_rate": 0.0,
        "talk_hours": 0.0,
        "talk_hours_in": 0.0,
        "talk_hours_out": 0.0
      }
    ]
  },
  "mhl_case_managers": [
    {
      "extension": "208",
      "name": "Vivienne Moskowitz",
      "inbound_answered": 369,
      "inbound_missed": 332,
      "outbound": 43,
      "total": 744,
      "answer_rate": 52.6,
      "talk_hours": 36.9,
      "talk_hours_in": 36.0,
      "talk_hours_out": 0.9
    },
    {
      "extension": "9256",
      "name": "Leah Heller",
      "inbound_answered": 246,
      "inbound_missed": 90,
      "outbound": 0,
      "total": 336,
      "answer_rate": 73.2,
      "talk_hours": 10.0,
      "talk_hours_in": 10.0,
      "talk_hours_out": 0.0
    },
    {
      "extension": "257",
      "name": "Miriam Rosenthal",
      "inbound_answered": 87,
      "inbound_missed": 198,
      "outbound": 0,
      "total": 285,
      "answer_rate": 30.5,
      "talk_hours": 4.6,
      "talk_hours_in": 4.6,
      "talk_hours_out": 0.0
    },
    {
      "extension": "9257",
      "name": "Miriam Rosenthal",
      "inbound_answered": 117,
      "inbound_missed": 83,
      "outbound": 0,
      "total": 200,
      "answer_rate": 58.5,
      "talk_hours": 4.5,
      "talk_hours_in": 4.5,
      "talk_hours_out": 0.0
    },
    {
      "extension": "9212",
      "name": "Meira Mansour",
      "inbound_answered": 55,
      "inbound_missed": 25,
      "outbound": 53,
      "total": 133,
      "answer_rate": 68.8,
      "talk_hours": 5.2,
      "talk_hours_in": 5.1,
      "talk_hours_out": 0.1
    },
    {
      "extension": "9265",
      "name": "Elky Miller",
      "inbound_answered": 76,
      "inbound_missed": 48,
      "outbound": 0,
      "total": 124,
      "answer_rate": 61.3,
      "talk_hours": 4.0,
      "talk_hours_in": 4.0,
      "talk_hours_out": 0.0
    },
    {
      "extension": "501",
      "name": "MHL Main Q",
      "inbound_answered": 32,
      "inbound_missed": 65,
      "outbound": 0,
      "total": 97,
      "answer_rate": 33.0,
      "talk_hours": 1.1,
      "talk_hours_in": 1.1,
      "talk_hours_out": 0.0
    },
    {
      "extension": "265",
      "name": "Elky Miller",
      "inbound_answered": 37,
      "inbound_missed": 57,
      "outbound": 0,
      "total": 94,
      "answer_rate": 39.4,
      "talk_hours": 3.1,
      "talk_hours_in": 3.1,
      "talk_hours_out": 0.0
    },
    {
      "extension": "9268",
      "name": "Shaina Yormark",
      "inbound_answered": 46,
      "inbound_missed": 48,
      "outbound": 0,
      "total": 94,
      "answer_rate": 48.9,
      "talk_hours": 3.0,
      "talk_hours_in": 3.0,
      "talk_hours_out": 0.0
    },
    {
      "extension": "256",
      "name": "Leah Heller",
      "inbound_answered": 26,
      "inbound_missed": 35,
      "outbound": 0,
      "total": 61,
      "answer_rate": 42.6,
      "talk_hours": 1.8,
      "talk_hours_in": 1.8,
      "talk_hours_out": 0.0
    },
    {
      "extension": "268",
      "name": "Shaina Yormark",
      "inbound_answered": 23,
      "inbound_missed": 28,
      "outbound": 0,
      "total": 51,
      "answer_rate": 45.1,
      "talk_hours": 1.3,
      "talk_hours_in": 1.3,
      "talk_hours_out": 0.0
    },
    {
      "extension": "9258",
      "name": "Meryl Nerenberg",
      "inbound_answered": 30,
      "inbound_missed": 18,
      "outbound": 0,
      "total": 48,
      "answer_rate": 62.5,
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        "area_code": "609",
        "calls": 6,
        "unique_callers": 2,
        "answered": 3,
        "region": "New Jersey"
      },
      {
        "area_code": "647",
        "calls": 6,
        "unique_callers": 2,
        "answered": 4,
        "region": ""
      },
      {
        "area_code": "832",
        "calls": 6,
        "unique_callers": 4,
        "answered": 5,
        "region": ""
      },
      {
        "area_code": "404",
        "calls": 5,
        "unique_callers": 3,
        "answered": 4,
        "region": ""
      },
      {
        "area_code": "480",
        "calls": 5,
        "unique_callers": 1,
        "answered": 3,
        "region": ""
      },
      {
        "area_code": "607",
        "calls": 5,
        "unique_callers": 1,
        "answered": 2,
        "region": ""
      },
      {
        "area_code": "844",
        "calls": 5,
        "unique_callers": 1,
        "answered": 3,
        "region": ""
      },
      {
        "area_code": "909",
        "calls": 5,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "212",
        "calls": 4,
        "unique_callers": 3,
        "answered": 3,
        "region": "NYC Metro"
      },
      {
        "area_code": "301",
        "calls": 4,
        "unique_callers": 2,
        "answered": 3,
        "region": "DC / MD"
      },
      {
        "area_code": "650",
        "calls": 4,
        "unique_callers": 2,
        "answered": 2,
        "region": ""
      },
      {
        "area_code": "856",
        "calls": 4,
        "unique_callers": 2,
        "answered": 3,
        "region": ""
      },
      {
        "area_code": "330",
        "calls": 3,
        "unique_callers": 1,
        "answered": 2,
        "region": ""
      },
      {
        "area_code": "504",
        "calls": 3,
        "unique_callers": 2,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "585",
        "calls": 3,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "610",
        "calls": 3,
        "unique_callers": 2,
        "answered": 1,
        "region": "Philadelphia"
      },
      {
        "area_code": "623",
        "calls": 3,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "630",
        "calls": 3,
        "unique_callers": 1,
        "answered": 3,
        "region": ""
      },
      {
        "area_code": "203",
        "calls": 2,
        "unique_callers": 1,
        "answered": 2,
        "region": ""
      },
      {
        "area_code": "240",
        "calls": 2,
        "unique_callers": 1,
        "answered": 1,
        "region": "DC / MD"
      },
      {
        "area_code": "281",
        "calls": 2,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "412",
        "calls": 2,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "414",
        "calls": 2,
        "unique_callers": 2,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "505",
        "calls": 2,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "520",
        "calls": 2,
        "unique_callers": 2,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "708",
        "calls": 2,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "805",
        "calls": 2,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "830",
        "calls": 2,
        "unique_callers": 2,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "838",
        "calls": 2,
        "unique_callers": 1,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "877",
        "calls": 2,
        "unique_callers": 1,
        "answered": 2,
        "region": ""
      },
      {
        "area_code": "905",
        "calls": 2,
        "unique_callers": 1,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "954",
        "calls": 2,
        "unique_callers": 2,
        "answered": 1,
        "region": "South Florida"
      },
      {
        "area_code": "208",
        "calls": 1,
        "unique_callers": 1,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "234",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "236",
        "calls": 1,
        "unique_callers": 1,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "308",
        "calls": 1,
        "unique_callers": 1,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "309",
        "calls": 1,
        "unique_callers": 1,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "314",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "380",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "401",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "458",
        "calls": 1,
        "unique_callers": 1,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "501",
        "calls": 1,
        "unique_callers": 1,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "510",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "513",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": "Cincinnati"
      },
      {
        "area_code": "561",
        "calls": 1,
        "unique_callers": 1,
        "answered": 0,
        "region": "South Florida"
      },
      {
        "area_code": "563",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "602",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "614",
        "calls": 1,
        "unique_callers": 1,
        "answered": 0,
        "region": "Columbus"
      },
      {
        "area_code": "619",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "656",
        "calls": 1,
        "unique_callers": 1,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "682",
        "calls": 1,
        "unique_callers": 1,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "702",
        "calls": 1,
        "unique_callers": 1,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "720",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "770",
        "calls": 1,
        "unique_callers": 1,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "872",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "904",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": "Jacksonville"
      },
      {
        "area_code": "970",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      }
    ],
    "regional": [
      {
        "region": "NYC Metro",
        "calls": 4558,
        "unique_callers": 1096
      },
      {
        "region": "Hudson Valley / Rockland",
        "calls": 1055,
        "unique_callers": 318
      },
      {
        "region": "New Jersey",
        "calls": 708,
        "unique_callers": 234
      },
      {
        "region": "Other / Outside listed regions",
        "calls": 305,
        "unique_callers": 97
      },
      {
        "region": "Long Island",
        "calls": 111,
        "unique_callers": 32
      },
      {
        "region": "Baltimore / MD",
        "calls": 66,
        "unique_callers": 18
      },
      {
        "region": "South Florida",
        "calls": 44,
        "unique_callers": 15
      },
      {
        "region": "Philadelphia",
        "calls": 36,
        "unique_callers": 8
      },
      {
        "region": "Westchester",
        "calls": 30,
        "unique_callers": 9
      },
      {
        "region": "Cleveland Metro",
        "calls": 29,
        "unique_callers": 11
      },
      {
        "region": "Boston",
        "calls": 27,
        "unique_callers": 2
      },
      {
        "region": "Los Angeles",
        "calls": 24,
        "unique_callers": 8
      },
      {
        "region": "Chicago",
        "calls": 11,
        "unique_callers": 7
      },
      {
        "region": "DC / MD",
        "calls": 6,
        "unique_callers": 3
      },
      {
        "region": "Cincinnati",
        "calls": 1,
        "unique_callers": 1
      },
      {
        "region": "Columbus",
        "calls": 1,
        "unique_callers": 1
      },
      {
        "region": "Jacksonville",
        "calls": 1,
        "unique_callers": 1
      }
    ],
    "total_geocoded_calls": 7013
  },
  "regions": {
    "cleveland": {
      "meta": {
        "key": "cleveland",
        "name": "Cleveland",
        "display": "Cleveland, Ohio",
        "msa_name": "Cleveland\u2013Elyria, OH Metro (Cuyahoga, Geauga, Lake, Lorain, Medina)",
        "accent": "#C97B67",
        "counties": "Cuyahoga, Geauga, Lake, Lorain, and Medina counties",
        "excluded_note": "Akron\u2013Canton (330 / 234) is a separate metro and is not included in these figures."
      },
      "summary": {
        "inbound_answered": 17,
        "inbound_missed": 12,
        "inbound_attempts": 29,
        "answer_rate": 58.6,
        "talk_hours": 1.2,
        "talk_minutes": 73,
        "unique_callers": 11,
        "callers_reached": 8,
        "reach_rate": 72.7,
        "voicemail_count": 9,
        "voicemail_pct_inbound": 31.0,
        "pct_of_all_inbound": 0.4
      },
      "area_codes": [
        {
          "area_code": "216",
          "label": "Cleveland city + inner-ring Cuyahoga suburbs",
          "calls": 23,
          "answered": 12,
          "missed": 11,
          "unique_callers": 10
        },
        {
          "area_code": "440",
          "label": "Outer suburbs / Greater Cleveland (Lake, Geauga, Lorain, Medina)",
          "calls": 6,
          "answered": 5,
          "missed": 1,
          "unique_callers": 1
        }
      ],
      "by_division": [
        {
          "division": "Supervision",
          "inbound_answered": 5,
          "inbound_missed": 6,
          "inbound_attempts": 11,
          "talk_hours": 0.2,
          "unique_callers": 4
        },
        {
          "division": "Medical",
          "inbound_answered": 5,
          "inbound_missed": 3,
          "inbound_attempts": 8,
          "talk_hours": 0.0,
          "unique_callers": 4
        },
        {
          "division": "Conference",
          "inbound_answered": 2,
          "inbound_missed": 1,
          "inbound_attempts": 3,
          "talk_hours": 0.8,
          "unique_callers": 3
        },
        {
          "division": "General",
          "inbound_answered": 2,
          "inbound_missed": 1,
          "inbound_attempts": 3,
          "talk_hours": 0.1,
          "unique_callers": 1
        },
        {
          "division": "HUG",
          "inbound_answered": 2,
          "inbound_missed": 0,
          "inbound_attempts": 2,
          "talk_hours": 0.1,
          "unique_callers": 1
        },
        {
          "division": "Rabbinic",
          "inbound_answered": 0,
          "inbound_missed": 1,
          "inbound_attempts": 1,
          "talk_hours": 0.0,
          "unique_callers": 1
        },
        {
          "division": "Florida",
          "inbound_answered": 1,
          "inbound_missed": 0,
          "inbound_attempts": 1,
          "talk_hours": 0.0,
          "unique_callers": 1
        }
      ],
      "monthly": [
        {
          "month": "2026-07",
          "inbound_answered": 17,
          "inbound_missed": 12,
          "inbound_attempts": 29,
          "talk_hours": 1.2
        }
      ]
    },
    "florida": {
      "meta": {
        "key": "florida",
        "name": "Florida",
        "display": "Florida",
        "msa_name": "State of Florida (all metros)",
        "accent": "#2F7D6C",
        "counties": "statewide \u2014 Miami-Dade, Broward, Palm Beach, Orlando, Tampa Bay, and beyond",
        "excluded_note": "Covers Florida area codes only; out-of-state snowbird numbers are not reassigned."
      },
      "summary": {
        "inbound_answered": 30,
        "inbound_missed": 34,
        "inbound_attempts": 64,
        "answer_rate": 46.9,
        "talk_hours": 2.0,
        "talk_minutes": 120,
        "unique_callers": 18,
        "callers_reached": 13,
        "reach_rate": 72.2,
        "voicemail_count": 33,
        "voicemail_pct_inbound": 51.6,
        "pct_of_all_inbound": 0.9
      },
      "area_codes": [
        {
          "area_code": "305",
          "label": "Miami-Dade",
          "calls": 24,
          "answered": 10,
          "missed": 14,
          "unique_callers": 9
        },
        {
          "area_code": "727",
          "label": "Pinellas / St. Pete",
          "calls": 18,
          "answered": 10,
          "missed": 8,
          "unique_callers": 1
        },
        {
          "area_code": "786",
          "label": "Miami-Dade",
          "calls": 17,
          "answered": 8,
          "missed": 9,
          "unique_callers": 3
        },
        {
          "area_code": "954",
          "label": "Broward",
          "calls": 2,
          "answered": 1,
          "missed": 1,
          "unique_callers": 2
        },
        {
          "area_code": "561",
          "label": "Palm Beach / Boca",
          "calls": 1,
          "answered": 0,
          "missed": 1,
          "unique_callers": 1
        },
        {
          "area_code": "656",
          "label": "Tampa",
          "calls": 1,
          "answered": 0,
          "missed": 1,
          "unique_callers": 1
        },
        {
          "area_code": "904",
          "label": "Jacksonville",
          "calls": 1,
          "answered": 1,
          "missed": 0,
          "unique_callers": 1
        },
        {
          "area_code": "754",
          "label": "Broward",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "772",
          "label": "Treasure Coast",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "407",
          "label": "Orlando",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "689",
          "label": "Orlando",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "321",
          "label": "Space Coast",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "813",
          "label": "Tampa",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "352",
          "label": "North Central",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "386",
          "label": "Volusia / Daytona",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "239",
          "label": "Naples / SW FL",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "941",
          "label": "Sarasota",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "863",
          "label": "Polk / Central",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "850",
          "label": "Panhandle / Tallahassee",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        }
      ],
      "by_division": [
        {
          "division": "Medical",
          "inbound_answered": 15,
          "inbound_missed": 22,
          "inbound_attempts": 37,
          "talk_hours": 0.5,
          "unique_callers": 8
        },
        {
          "division": "Supervision",
          "inbound_answered": 9,
          "inbound_missed": 4,
          "inbound_attempts": 13,
          "talk_hours": 0.4,
          "unique_callers": 6
        },
        {
          "division": "Conference",
          "inbound_answered": 3,
          "inbound_missed": 0,
          "inbound_attempts": 3,
          "talk_hours": 1.0,
          "unique_callers": 2
        },
        {
          "division": "Meals",
          "inbound_answered": 0,
          "inbound_missed": 3,
          "inbound_attempts": 3,
          "talk_hours": 0.0,
          "unique_callers": 1
        },
        {
          "division": "Office",
          "inbound_answered": 0,
          "inbound_missed": 3,
          "inbound_attempts": 3,
          "talk_hours": 0.0,
          "unique_callers": 2
        },
        {
          "division": "Florida",
          "inbound_answered": 2,
          "inbound_missed": 0,
          "inbound_attempts": 2,
          "talk_hours": 0.0,
          "unique_callers": 2
        },
        {
          "division": "HUG",
          "inbound_answered": 1,
          "inbound_missed": 0,
          "inbound_attempts": 1,
          "talk_hours": 0.1,
          "unique_callers": 1
        },
        {
          "division": "Shabbos",
          "inbound_answered": 0,
          "inbound_missed": 1,
          "inbound_attempts": 1,
          "talk_hours": 0.0,
          "unique_callers": 1
        },
        {
          "division": "Kallahs",
          "inbound_answered": 0,
          "inbound_missed": 1,
          "inbound_attempts": 1,
          "talk_hours": 0.0,
          "unique_callers": 1
        }
      ],
      "monthly": [
        {
          "month": "2026-07",
          "inbound_answered": 30,
          "inbound_missed": 34,
          "inbound_attempts": 64,
          "talk_hours": 2.0
        }
      ]
    },
    "nyc": {
      "meta": {
        "key": "nyc",
        "name": "New York City",
        "display": "New York City",
        "msa_name": "New York City \u2014 the five boroughs",
        "accent": "#5A5AC9",
        "counties": "Manhattan, Brooklyn, Queens, the Bronx, and Staten Island",
        "excluded_note": "Five-borough area codes only; Long Island (516/631), Westchester (914), and Rockland/Hudson Valley (845) are reported separately in the regional rollup."
      },
      "summary": {
        "inbound_answered": 1883,
        "inbound_missed": 2675,
        "inbound_attempts": 4558,
        "answer_rate": 41.3,
        "talk_hours": 151.7,
        "talk_minutes": 9104,
        "unique_callers": 1096,
        "callers_reached": 800,
        "reach_rate": 73.0,
        "voicemail_count": 1012,
        "voicemail_pct_inbound": 22.2,
        "pct_of_all_inbound": 64.0
      },
      "area_codes": [
        {
          "area_code": "347",
          "label": "Brooklyn / Queens / Bronx / SI",
          "calls": 1926,
          "answered": 809,
          "missed": 1117,
          "unique_callers": 424
        },
        {
          "area_code": "917",
          "label": "NYC mobile (all boroughs)",
          "calls": 1074,
          "answered": 452,
          "missed": 622,
          "unique_callers": 260
        },
        {
          "area_code": "718",
          "label": "Brooklyn / Queens / Bronx / SI",
          "calls": 803,
          "answered": 305,
          "missed": 498,
          "unique_callers": 210
        },
        {
          "area_code": "929",
          "label": "Brooklyn / Queens / Bronx / SI",
          "calls": 529,
          "answered": 226,
          "missed": 303,
          "unique_callers": 141
        },
        {
          "area_code": "646",
          "label": "Manhattan",
          "calls": 222,
          "answered": 88,
          "missed": 134,
          "unique_callers": 58
        },
        {
          "area_code": "212",
          "label": "Manhattan",
          "calls": 4,
          "answered": 3,
          "missed": 1,
          "unique_callers": 3
        },
        {
          "area_code": "332",
          "label": "Manhattan",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        }
      ],
      "by_division": [
        {
          "division": "Rabbinic",
          "inbound_answered": 196,
          "inbound_missed": 1523,
          "inbound_attempts": 1719,
          "talk_hours": 8.7,
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