{
  "meta": {
    "generated_at": "2026-07-17 12:54 UTC-05:00",
    "domain": "ATIME",
    "period_start": "2026-06-01",
    "period_end": "2026-06-30",
    "org_name": "A TIME",
    "org_tagline": "Nine helplines. Around the clock. For families building families.",
    "period_label": "June 2026"
  },
  "summary": {
    "inbound_answered": 3412,
    "inbound_missed": 4091,
    "outbound": 2556,
    "inbound_attempts": 7503,
    "total_calls": 10059,
    "answer_rate": 45.5,
    "talk_seconds": 1403139,
    "talk_hours": 389.8,
    "talk_minutes": 23386,
    "talk_hours_inbound": 287.0,
    "talk_minutes_inbound": 17223,
    "talk_hours_outbound": 102.7,
    "talk_minutes_outbound": 6163,
    "unique_callers": 2107,
    "callers_reached": 1544,
    "reach_rate": 73.3,
    "voicemail_count": 2046,
    "voicemail_pct_inbound": 27.3,
    "queue_count": 2680,
    "direct_count": 4770,
    "department_count": 53,
    "after_hours_pct": 16.0,
    "overnight_pct": 3.3
  },
  "by_division": [
    {
      "division": "Medical",
      "inbound_answered": 1199,
      "inbound_missed": 1211,
      "outbound": 1271,
      "inbound_attempts": 2410,
      "total": 3681,
      "answer_rate": 49.8,
      "talk_hours": 146.1,
      "talk_hours_in": 83.4,
      "talk_hours_out": 62.6,
      "unique_callers": 885,
      "voicemail": 1059,
      "queue": 1060,
      "direct": 1346,
      "dept": 4
    },
    {
      "division": "Rabbinic",
      "inbound_answered": 339,
      "inbound_missed": 1803,
      "outbound": 3,
      "inbound_attempts": 2142,
      "total": 2145,
      "answer_rate": 15.8,
      "talk_hours": 12.2,
      "talk_hours_in": 12.2,
      "talk_hours_out": 0.1,
      "unique_callers": 358,
      "voicemail": 100,
      "queue": 0,
      "direct": 2142,
      "dept": 0
    },
    {
      "division": "Supervision",
      "inbound_answered": 692,
      "inbound_missed": 542,
      "outbound": 595,
      "inbound_attempts": 1234,
      "total": 1829,
      "answer_rate": 56.1,
      "talk_hours": 44.2,
      "talk_hours_in": 30.1,
      "talk_hours_out": 14.1,
      "unique_callers": 521,
      "voicemail": 438,
      "queue": 959,
      "direct": 226,
      "dept": 49
    },
    {
      "division": "Office",
      "inbound_answered": 507,
      "inbound_missed": 253,
      "outbound": 311,
      "inbound_attempts": 760,
      "total": 1071,
      "answer_rate": 66.7,
      "talk_hours": 21.4,
      "talk_hours_in": 13.9,
      "talk_hours_out": 7.5,
      "unique_callers": 351,
      "voicemail": 229,
      "queue": 0,
      "direct": 760,
      "dept": 0
    },
    {
      "division": "Conference",
      "inbound_answered": 366,
      "inbound_missed": 58,
      "outbound": 2,
      "inbound_attempts": 424,
      "total": 426,
      "answer_rate": 86.3,
      "talk_hours": 129.6,
      "talk_hours_in": 129.6,
      "talk_hours_out": 0.0,
      "unique_callers": 264,
      "voicemail": 54,
      "queue": 422,
      "direct": 2,
      "dept": 0
    },
    {
      "division": "HUG",
      "inbound_answered": 166,
      "inbound_missed": 45,
      "outbound": 119,
      "inbound_attempts": 211,
      "total": 330,
      "answer_rate": 78.7,
      "talk_hours": 15.3,
      "talk_hours_in": 11.4,
      "talk_hours_out": 4.0,
      "unique_callers": 138,
      "voicemail": 14,
      "queue": 50,
      "direct": 161,
      "dept": 0
    },
    {
      "division": "Reservations",
      "inbound_answered": 34,
      "inbound_missed": 66,
      "outbound": 4,
      "inbound_attempts": 100,
      "total": 104,
      "answer_rate": 34.0,
      "talk_hours": 2.2,
      "talk_hours_in": 2.2,
      "talk_hours_out": 0.0,
      "unique_callers": 65,
      "voicemail": 66,
      "queue": 100,
      "direct": 0,
      "dept": 0
    },
    {
      "division": "Shabbos",
      "inbound_answered": 13,
      "inbound_missed": 35,
      "outbound": 4,
      "inbound_attempts": 48,
      "total": 52,
      "answer_rate": 27.1,
      "talk_hours": 1.0,
      "talk_hours_in": 0.8,
      "talk_hours_out": 0.2,
      "unique_callers": 27,
      "voicemail": 34,
      "queue": 36,
      "direct": 12,
      "dept": 0
    },
    {
      "division": "Singles",
      "inbound_answered": 24,
      "inbound_missed": 18,
      "outbound": 0,
      "inbound_attempts": 42,
      "total": 42,
      "answer_rate": 57.1,
      "talk_hours": 0.9,
      "talk_hours_in": 0.9,
      "talk_hours_out": 0.0,
      "unique_callers": 21,
      "voicemail": 16,
      "queue": 42,
      "direct": 0,
      "dept": 0
    },
    {
      "division": "General",
      "inbound_answered": 28,
      "inbound_missed": 14,
      "outbound": 4,
      "inbound_attempts": 42,
      "total": 46,
      "answer_rate": 66.7,
      "talk_hours": 1.3,
      "talk_hours_in": 1.1,
      "talk_hours_out": 0.1,
      "unique_callers": 26,
      "voicemail": 6,
      "queue": 0,
      "direct": 42,
      "dept": 0
    },
    {
      "division": "Fundraising",
      "inbound_answered": 12,
      "inbound_missed": 18,
      "outbound": 222,
      "inbound_attempts": 30,
      "total": 252,
      "answer_rate": 40.0,
      "talk_hours": 14.1,
      "talk_hours_in": 0.5,
      "talk_hours_out": 13.6,
      "unique_callers": 22,
      "voicemail": 17,
      "queue": 0,
      "direct": 30,
      "dept": 0
    },
    {
      "division": "Insurance Advocacy",
      "inbound_answered": 18,
      "inbound_missed": 0,
      "outbound": 0,
      "inbound_attempts": 18,
      "total": 18,
      "answer_rate": 100.0,
      "talk_hours": 0.7,
      "talk_hours_in": 0.7,
      "talk_hours_out": 0.0,
      "unique_callers": 13,
      "voicemail": 0,
      "queue": 0,
      "direct": 18,
      "dept": 0
    },
    {
      "division": "Executive",
      "inbound_answered": 4,
      "inbound_missed": 8,
      "outbound": 21,
      "inbound_attempts": 12,
      "total": 33,
      "answer_rate": 33.3,
      "talk_hours": 0.6,
      "talk_hours_in": 0.2,
      "talk_hours_out": 0.4,
      "unique_callers": 9,
      "voicemail": 8,
      "queue": 0,
      "direct": 12,
      "dept": 0
    },
    {
      "division": "Kol Chaya",
      "inbound_answered": 1,
      "inbound_missed": 10,
      "outbound": 0,
      "inbound_attempts": 11,
      "total": 11,
      "answer_rate": 9.1,
      "talk_hours": 0.0,
      "talk_hours_in": 0.0,
      "talk_hours_out": 0.0,
      "unique_callers": 8,
      "voicemail": 0,
      "queue": 0,
      "direct": 11,
      "dept": 0
    },
    {
      "division": "Kallahs",
      "inbound_answered": 6,
      "inbound_missed": 2,
      "outbound": 0,
      "inbound_attempts": 8,
      "total": 8,
      "answer_rate": 75.0,
      "talk_hours": 0.1,
      "talk_hours_in": 0.1,
      "talk_hours_out": 0.0,
      "unique_callers": 7,
      "voicemail": 2,
      "queue": 0,
      "direct": 8,
      "dept": 0
    },
    {
      "division": "Meals",
      "inbound_answered": 1,
      "inbound_missed": 4,
      "outbound": 0,
      "inbound_attempts": 5,
      "total": 5,
      "answer_rate": 20.0,
      "talk_hours": 0.0,
      "talk_hours_in": 0.0,
      "talk_hours_out": 0.0,
      "unique_callers": 5,
      "voicemail": 3,
      "queue": 5,
      "direct": 0,
      "dept": 0
    },
    {
      "division": "Florida",
      "inbound_answered": 0,
      "inbound_missed": 2,
      "outbound": 0,
      "inbound_attempts": 2,
      "total": 2,
      "answer_rate": 0.0,
      "talk_hours": 0.0,
      "talk_hours_in": 0.0,
      "talk_hours_out": 0.0,
      "unique_callers": 1,
      "voicemail": 0,
      "queue": 2,
      "direct": 0,
      "dept": 0
    },
    {
      "division": "Neshomaleh",
      "inbound_answered": 2,
      "inbound_missed": 0,
      "outbound": 0,
      "inbound_attempts": 2,
      "total": 2,
      "answer_rate": 100.0,
      "talk_hours": 0.0,
      "talk_hours_in": 0.0,
      "talk_hours_out": 0.0,
      "unique_callers": 1,
      "voicemail": 0,
      "queue": 2,
      "direct": 0,
      "dept": 0
    },
    {
      "division": "Adoption",
      "inbound_answered": 0,
      "inbound_missed": 1,
      "outbound": 0,
      "inbound_attempts": 1,
      "total": 1,
      "answer_rate": 0.0,
      "talk_hours": 0.0,
      "talk_hours_in": 0.0,
      "talk_hours_out": 0.0,
      "unique_callers": 1,
      "voicemail": 0,
      "queue": 1,
      "direct": 0,
      "dept": 0
    },
    {
      "division": "System",
      "inbound_answered": 0,
      "inbound_missed": 1,
      "outbound": 0,
      "inbound_attempts": 1,
      "total": 1,
      "answer_rate": 0.0,
      "talk_hours": 0.0,
      "talk_hours_in": 0.0,
      "talk_hours_out": 0.0,
      "unique_callers": 1,
      "voicemail": 0,
      "queue": 1,
      "direct": 0,
      "dept": 0
    }
  ],
  "monthly": [
    {
      "month": "2026-06",
      "inbound_answered": 3412,
      "inbound_missed": 4091,
      "outbound": 2556,
      "total": 10059,
      "answer_rate": 45.5,
      "talk_hours": 389.8,
      "talk_hours_in": 287.0,
      "talk_hours_out": 102.7
    }
  ],
  "monthly_by_division": {
    "Medical": [
      {
        "month": "2026-06",
        "inbound_answered": 1199,
        "inbound_missed": 1211,
        "outbound": 1271,
        "total": 3681,
        "answer_rate": 49.8,
        "talk_hours": 146.1,
        "talk_hours_in": 83.4,
        "talk_hours_out": 62.6
      }
    ],
    "Supervision": [
      {
        "month": "2026-06",
        "inbound_answered": 692,
        "inbound_missed": 542,
        "outbound": 595,
        "total": 1829,
        "answer_rate": 56.1,
        "talk_hours": 44.2,
        "talk_hours_in": 30.1,
        "talk_hours_out": 14.1
      }
    ],
    "HUG": [
      {
        "month": "2026-06",
        "inbound_answered": 166,
        "inbound_missed": 45,
        "outbound": 119,
        "total": 330,
        "answer_rate": 78.7,
        "talk_hours": 15.3,
        "talk_hours_in": 11.4,
        "talk_hours_out": 4.0
      }
    ],
    "Shabbos": [
      {
        "month": "2026-06",
        "inbound_answered": 13,
        "inbound_missed": 35,
        "outbound": 4,
        "total": 52,
        "answer_rate": 27.1,
        "talk_hours": 1.0,
        "talk_hours_in": 0.8,
        "talk_hours_out": 0.2
      }
    ],
    "Conference": [
      {
        "month": "2026-06",
        "inbound_answered": 366,
        "inbound_missed": 58,
        "outbound": 2,
        "total": 426,
        "answer_rate": 86.3,
        "talk_hours": 129.6,
        "talk_hours_in": 129.6,
        "talk_hours_out": 0.0
      }
    ],
    "Rabbinic": [
      {
        "month": "2026-06",
        "inbound_answered": 339,
        "inbound_missed": 1803,
        "outbound": 3,
        "total": 2145,
        "answer_rate": 15.8,
        "talk_hours": 12.2,
        "talk_hours_in": 12.2,
        "talk_hours_out": 0.1
      }
    ],
    "Kallahs": [
      {
        "month": "2026-06",
        "inbound_answered": 6,
        "inbound_missed": 2,
        "outbound": 0,
        "total": 8,
        "answer_rate": 75.0,
        "talk_hours": 0.1,
        "talk_hours_in": 0.1,
        "talk_hours_out": 0.0
      }
    ],
    "Singles": [
      {
        "month": "2026-06",
        "inbound_answered": 24,
        "inbound_missed": 18,
        "outbound": 0,
        "total": 42,
        "answer_rate": 57.1,
        "talk_hours": 0.9,
        "talk_hours_in": 0.9,
        "talk_hours_out": 0.0
      }
    ],
    "Adoption": [
      {
        "month": "2026-06",
        "inbound_answered": 0,
        "inbound_missed": 1,
        "outbound": 0,
        "total": 1,
        "answer_rate": 0.0,
        "talk_hours": 0.0,
        "talk_hours_in": 0.0,
        "talk_hours_out": 0.0
      }
    ],
    "Insurance Advocacy": [
      {
        "month": "2026-06",
        "inbound_answered": 18,
        "inbound_missed": 0,
        "outbound": 0,
        "total": 18,
        "answer_rate": 100.0,
        "talk_hours": 0.7,
        "talk_hours_in": 0.7,
        "talk_hours_out": 0.0
      }
    ],
    "Executive": [
      {
        "month": "2026-06",
        "inbound_answered": 4,
        "inbound_missed": 8,
        "outbound": 21,
        "total": 33,
        "answer_rate": 33.3,
        "talk_hours": 0.6,
        "talk_hours_in": 0.2,
        "talk_hours_out": 0.4
      }
    ],
    "Florida": [
      {
        "month": "2026-06",
        "inbound_answered": 0,
        "inbound_missed": 2,
        "outbound": 0,
        "total": 2,
        "answer_rate": 0.0,
        "talk_hours": 0.0,
        "talk_hours_in": 0.0,
        "talk_hours_out": 0.0
      }
    ],
    "Fundraising": [
      {
        "month": "2026-06",
        "inbound_answered": 12,
        "inbound_missed": 18,
        "outbound": 222,
        "total": 252,
        "answer_rate": 40.0,
        "talk_hours": 14.1,
        "talk_hours_in": 0.5,
        "talk_hours_out": 13.6
      }
    ],
    "General": [
      {
        "month": "2026-06",
        "inbound_answered": 28,
        "inbound_missed": 14,
        "outbound": 4,
        "total": 46,
        "answer_rate": 66.7,
        "talk_hours": 1.3,
        "talk_hours_in": 1.1,
        "talk_hours_out": 0.1
      }
    ],
    "Kol Chaya": [
      {
        "month": "2026-06",
        "inbound_answered": 1,
        "inbound_missed": 10,
        "outbound": 0,
        "total": 11,
        "answer_rate": 9.1,
        "talk_hours": 0.0,
        "talk_hours_in": 0.0,
        "talk_hours_out": 0.0
      }
    ],
    "Meals": [
      {
        "month": "2026-06",
        "inbound_answered": 1,
        "inbound_missed": 4,
        "outbound": 0,
        "total": 5,
        "answer_rate": 20.0,
        "talk_hours": 0.0,
        "talk_hours_in": 0.0,
        "talk_hours_out": 0.0
      }
    ],
    "Neshomaleh": [
      {
        "month": "2026-06",
        "inbound_answered": 2,
        "inbound_missed": 0,
        "outbound": 0,
        "total": 2,
        "answer_rate": 100.0,
        "talk_hours": 0.0,
        "talk_hours_in": 0.0,
        "talk_hours_out": 0.0
      }
    ],
    "Office": [
      {
        "month": "2026-06",
        "inbound_answered": 507,
        "inbound_missed": 253,
        "outbound": 311,
        "total": 1071,
        "answer_rate": 66.7,
        "talk_hours": 21.4,
        "talk_hours_in": 13.9,
        "talk_hours_out": 7.5
      }
    ],
    "Reservations": [
      {
        "month": "2026-06",
        "inbound_answered": 34,
        "inbound_missed": 66,
        "outbound": 4,
        "total": 104,
        "answer_rate": 34.0,
        "talk_hours": 2.2,
        "talk_hours_in": 2.2,
        "talk_hours_out": 0.0
      }
    ],
    "System": [
      {
        "month": "2026-06",
        "inbound_answered": 0,
        "inbound_missed": 1,
        "outbound": 0,
        "total": 1,
        "answer_rate": 0.0,
        "talk_hours": 0.0,
        "talk_hours_in": 0.0,
        "talk_hours_out": 0.0
      }
    ]
  },
  "mhl_case_managers": [
    {
      "extension": "208",
      "name": "Vivienne Moskowitz",
      "inbound_answered": 388,
      "inbound_missed": 382,
      "outbound": 45,
      "total": 815,
      "answer_rate": 50.4,
      "talk_hours": 40.0,
      "talk_hours_in": 39.3,
      "talk_hours_out": 0.7
    },
    {
      "extension": "9256",
      "name": "Leah Heller",
      "inbound_answered": 219,
      "inbound_missed": 113,
      "outbound": 0,
      "total": 332,
      "answer_rate": 66.0,
      "talk_hours": 10.8,
      "talk_hours_in": 10.8,
      "talk_hours_out": 0.0
    },
    {
      "extension": "257",
      "name": "Miriam Rosenthal",
      "inbound_answered": 82,
      "inbound_missed": 196,
      "outbound": 0,
      "total": 278,
      "answer_rate": 29.5,
      "talk_hours": 3.9,
      "talk_hours_in": 3.9,
      "talk_hours_out": 0.0
    },
    {
      "extension": "9257",
      "name": "Miriam Rosenthal",
      "inbound_answered": 109,
      "inbound_missed": 88,
      "outbound": 0,
      "total": 197,
      "answer_rate": 55.3,
      "talk_hours": 5.0,
      "talk_hours_in": 5.0,
      "talk_hours_out": 0.0
    },
    {
      "extension": "9212",
      "name": "Meira Mansour",
      "inbound_answered": 68,
      "inbound_missed": 55,
      "outbound": 59,
      "total": 182,
      "answer_rate": 55.3,
      "talk_hours": 4.6,
      "talk_hours_in": 4.6,
      "talk_hours_out": 0.0
    },
    {
      "extension": "501",
      "name": "MHL Main Q",
      "inbound_answered": 45,
      "inbound_missed": 93,
      "outbound": 1,
      "total": 139,
      "answer_rate": 32.6,
      "talk_hours": 2.1,
      "talk_hours_in": 2.1,
      "talk_hours_out": 0.0
    },
    {
      "extension": "9265",
      "name": "Elky Miller",
      "inbound_answered": 68,
      "inbound_missed": 50,
      "outbound": 1,
      "total": 119,
      "answer_rate": 57.6,
      "talk_hours": 4.3,
      "talk_hours_in": 4.3,
      "talk_hours_out": 0.0
    },
    {
      "extension": "9268",
      "name": "Shaina Yormark",
      "inbound_answered": 59,
      "inbound_missed": 37,
      "outbound": 0,
      "total": 96,
      "answer_rate": 61.5,
      "talk_hours": 4.4,
      "talk_hours_in": 4.4,
      "talk_hours_out": 0.0
    },
    {
      "extension": "265",
      "name": "Elky Miller",
      "inbound_answered": 22,
      "inbound_missed": 41,
      "outbound": 0,
      "total": 63,
      "answer_rate": 34.9,
      "talk_hours": 2.3,
      "talk_hours_in": 2.3,
      "talk_hours_out": 0.0
    },
    {
      "extension": "256",
      "name": "Leah Heller",
      "inbound_answered": 20,
      "inbound_missed": 35,
      "outbound": 0,
      "total": 55,
      "answer_rate": 36.4,
      "talk_hours": 1.4,
      "talk_hours_in": 1.4,
      "talk_hours_out": 0.0
    },
    {
      "extension": "9258",
      "name": "Meryl Nerenberg",
      "inbound_answered": 28,
      "inbound_missed": 25,
      "outbound": 0,
      "total": 53,
      "answer_rate": 52.8,
      "talk_hours": 2.7,
      "talk_hours_in": 2.7,
      "talk_hours_out": 0.0
    },
    {
      "extension": "212",
      "name": "Meira Mansour",
      "inbound_answered": 27,
      "inbound_missed": 24,
      "outbound": 0,
      "total": 51,
      "answer_rate": 52.9,
      "talk_hours": 0.6,
      "talk_hours_in": 0.6,
      "talk_hours_out": 0.0
    },
    {
      "extension": "268",
      "name": "Shaina Yormark",
      "inbound_answered": 18,
      "inbound_missed": 18,
      "outbound": 0,
      "total": 36,
      "answer_rate": 50.0,
      "talk_hours": 0.8,
      "talk_hours_in": 0.8,
      "talk_hours_out": 0.0
    },
    {
      "extension": "258",
      "name": "Meryl Nerenberg",
      "inbound_answered": 8,
      "inbound_missed": 23,
      "outbound": 0,
      "total": 31,
      "answer_rate": 25.8,
      "talk_hours": 0.4,
      "talk_hours_in": 0.4,
      "talk_hours_out": 0.0
    },
    {
      "extension": "260",
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        "region": ""
      },
      {
        "area_code": "330",
        "calls": 4,
        "unique_callers": 2,
        "answered": 2,
        "region": ""
      },
      {
        "area_code": "332",
        "calls": 4,
        "unique_callers": 3,
        "answered": 2,
        "region": "NYC Metro"
      },
      {
        "area_code": "401",
        "calls": 4,
        "unique_callers": 2,
        "answered": 2,
        "region": ""
      },
      {
        "area_code": "518",
        "calls": 4,
        "unique_callers": 1,
        "answered": 3,
        "region": ""
      },
      {
        "area_code": "609",
        "calls": 4,
        "unique_callers": 2,
        "answered": 1,
        "region": "New Jersey"
      },
      {
        "area_code": "781",
        "calls": 4,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "856",
        "calls": 4,
        "unique_callers": 2,
        "answered": 3,
        "region": ""
      },
      {
        "area_code": "858",
        "calls": 4,
        "unique_callers": 1,
        "answered": 2,
        "region": ""
      },
      {
        "area_code": "206",
        "calls": 3,
        "unique_callers": 1,
        "answered": 2,
        "region": ""
      },
      {
        "area_code": "240",
        "calls": 3,
        "unique_callers": 2,
        "answered": 2,
        "region": "DC / MD"
      },
      {
        "area_code": "416",
        "calls": 3,
        "unique_callers": 2,
        "answered": 2,
        "region": ""
      },
      {
        "area_code": "484",
        "calls": 3,
        "unique_callers": 2,
        "answered": 2,
        "region": "Philadelphia"
      },
      {
        "area_code": "508",
        "calls": 3,
        "unique_callers": 1,
        "answered": 2,
        "region": ""
      },
      {
        "area_code": "520",
        "calls": 3,
        "unique_callers": 2,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "570",
        "calls": 3,
        "unique_callers": 2,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "607",
        "calls": 3,
        "unique_callers": 2,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "619",
        "calls": 3,
        "unique_callers": 1,
        "answered": 2,
        "region": ""
      },
      {
        "area_code": "678",
        "calls": 3,
        "unique_callers": 1,
        "answered": 3,
        "region": ""
      },
      {
        "area_code": "716",
        "calls": 3,
        "unique_callers": 1,
        "answered": 2,
        "region": ""
      },
      {
        "area_code": "872",
        "calls": 3,
        "unique_callers": 1,
        "answered": 3,
        "region": ""
      },
      {
        "area_code": "952",
        "calls": 3,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "203",
        "calls": 2,
        "unique_callers": 2,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "208",
        "calls": 2,
        "unique_callers": 1,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "224",
        "calls": 2,
        "unique_callers": 1,
        "answered": 2,
        "region": ""
      },
      {
        "area_code": "254",
        "calls": 2,
        "unique_callers": 2,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "305",
        "calls": 2,
        "unique_callers": 2,
        "answered": 2,
        "region": "South Florida"
      },
      {
        "area_code": "412",
        "calls": 2,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "413",
        "calls": 2,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "475",
        "calls": 2,
        "unique_callers": 2,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "510",
        "calls": 2,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "612",
        "calls": 2,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "667",
        "calls": 2,
        "unique_callers": 1,
        "answered": 2,
        "region": "Baltimore / MD"
      },
      {
        "area_code": "847",
        "calls": 2,
        "unique_callers": 2,
        "answered": 0,
        "region": "Chicago"
      },
      {
        "area_code": "941",
        "calls": 2,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "954",
        "calls": 2,
        "unique_callers": 1,
        "answered": 0,
        "region": "South Florida"
      },
      {
        "area_code": "210",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "213",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": "Los Angeles"
      },
      {
        "area_code": "219",
        "calls": 1,
        "unique_callers": 1,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "231",
        "calls": 1,
        "unique_callers": 1,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "253",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "270",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "316",
        "calls": 1,
        "unique_callers": 1,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "414",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "448",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "469",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "479",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "502",
        "calls": 1,
        "unique_callers": 1,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "512",
        "calls": 1,
        "unique_callers": 1,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "580",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "608",
        "calls": 1,
        "unique_callers": 1,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "702",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "720",
        "calls": 1,
        "unique_callers": 1,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "747",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "760",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "802",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "810",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "888",
        "calls": 1,
        "unique_callers": 1,
        "answered": 0,
        "region": ""
      },
      {
        "area_code": "925",
        "calls": 1,
        "unique_callers": 1,
        "answered": 1,
        "region": ""
      },
      {
        "area_code": "937",
        "calls": 1,
        "unique_callers": 1,
        "answered": 0,
        "region": ""
      }
    ],
    "regional": [
      {
        "region": "NYC Metro",
        "calls": 4665,
        "unique_callers": 1245
      },
      {
        "region": "Hudson Valley / Rockland",
        "calls": 1181,
        "unique_callers": 337
      },
      {
        "region": "New Jersey",
        "calls": 787,
        "unique_callers": 265
      },
      {
        "region": "Other / Outside listed regions",
        "calls": 351,
        "unique_callers": 112
      },
      {
        "region": "Long Island",
        "calls": 139,
        "unique_callers": 56
      },
      {
        "region": "Baltimore / MD",
        "calls": 49,
        "unique_callers": 19
      },
      {
        "region": "Philadelphia",
        "calls": 36,
        "unique_callers": 5
      },
      {
        "region": "Westchester",
        "calls": 35,
        "unique_callers": 16
      },
      {
        "region": "Los Angeles",
        "calls": 29,
        "unique_callers": 15
      },
      {
        "region": "Cleveland Metro",
        "calls": 27,
        "unique_callers": 11
      },
      {
        "region": "Chicago",
        "calls": 25,
        "unique_callers": 12
      },
      {
        "region": "South Florida",
        "calls": 18,
        "unique_callers": 7
      },
      {
        "region": "Boston",
        "calls": 11,
        "unique_callers": 3
      },
      {
        "region": "DC / MD",
        "calls": 8,
        "unique_callers": 5
      }
    ],
    "total_geocoded_calls": 7361
  },
  "regions": {
    "cleveland": {
      "meta": {
        "key": "cleveland",
        "name": "Cleveland",
        "display": "Cleveland, Ohio",
        "msa_name": "Cleveland\u2013Elyria, OH Metro (Cuyahoga, Geauga, Lake, Lorain, Medina)",
        "accent": "#FF8200",
        "counties": "Cuyahoga, Geauga, Lake, Lorain, and Medina counties",
        "excluded_note": "Akron\u2013Canton (330 / 234) is a separate metro and is not included in these figures."
      },
      "summary": {
        "inbound_answered": 15,
        "inbound_missed": 12,
        "inbound_attempts": 27,
        "answer_rate": 55.6,
        "talk_hours": 1.6,
        "talk_minutes": 96,
        "unique_callers": 11,
        "callers_reached": 10,
        "reach_rate": 90.9,
        "voicemail_count": 9,
        "voicemail_pct_inbound": 33.3,
        "pct_of_all_inbound": 0.4
      },
      "area_codes": [
        {
          "area_code": "216",
          "label": "Cleveland city + inner-ring Cuyahoga suburbs",
          "calls": 22,
          "answered": 13,
          "missed": 9,
          "unique_callers": 10
        },
        {
          "area_code": "440",
          "label": "Outer suburbs / Greater Cleveland (Lake, Geauga, Lorain, Medina)",
          "calls": 5,
          "answered": 2,
          "missed": 3,
          "unique_callers": 1
        }
      ],
      "by_division": [
        {
          "division": "Supervision",
          "inbound_answered": 8,
          "inbound_missed": 7,
          "inbound_attempts": 15,
          "talk_hours": 0.3,
          "unique_callers": 4
        },
        {
          "division": "Medical",
          "inbound_answered": 6,
          "inbound_missed": 5,
          "inbound_attempts": 11,
          "talk_hours": 0.4,
          "unique_callers": 6
        },
        {
          "division": "Conference",
          "inbound_answered": 1,
          "inbound_missed": 0,
          "inbound_attempts": 1,
          "talk_hours": 0.8,
          "unique_callers": 1
        }
      ],
      "monthly": [
        {
          "month": "2026-06",
          "inbound_answered": 15,
          "inbound_missed": 12,
          "inbound_attempts": 27,
          "talk_hours": 1.6
        }
      ]
    },
    "florida": {
      "meta": {
        "key": "florida",
        "name": "Florida",
        "display": "Florida",
        "msa_name": "State of Florida (all metros)",
        "accent": "#00A0B0",
        "counties": "statewide \u2014 Miami-Dade, Broward, Palm Beach, Orlando, Tampa Bay, and beyond",
        "excluded_note": "Covers Florida area codes only; out-of-state snowbird numbers are not reassigned."
      },
      "summary": {
        "inbound_answered": 14,
        "inbound_missed": 17,
        "inbound_attempts": 31,
        "answer_rate": 45.2,
        "talk_hours": 1.6,
        "talk_minutes": 95,
        "unique_callers": 9,
        "callers_reached": 7,
        "reach_rate": 77.8,
        "voicemail_count": 13,
        "voicemail_pct_inbound": 41.9,
        "pct_of_all_inbound": 0.4
      },
      "area_codes": [
        {
          "area_code": "727",
          "label": "Pinellas / St. Pete",
          "calls": 11,
          "answered": 7,
          "missed": 4,
          "unique_callers": 1
        },
        {
          "area_code": "786",
          "label": "Miami-Dade",
          "calls": 8,
          "answered": 3,
          "missed": 5,
          "unique_callers": 2
        },
        {
          "area_code": "561",
          "label": "Palm Beach / Boca",
          "calls": 6,
          "answered": 1,
          "missed": 5,
          "unique_callers": 2
        },
        {
          "area_code": "305",
          "label": "Miami-Dade",
          "calls": 2,
          "answered": 2,
          "missed": 0,
          "unique_callers": 2
        },
        {
          "area_code": "954",
          "label": "Broward",
          "calls": 2,
          "answered": 0,
          "missed": 2,
          "unique_callers": 1
        },
        {
          "area_code": "941",
          "label": "Sarasota",
          "calls": 2,
          "answered": 1,
          "missed": 1,
          "unique_callers": 1
        },
        {
          "area_code": "754",
          "label": "Broward",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "772",
          "label": "Treasure Coast",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "407",
          "label": "Orlando",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "689",
          "label": "Orlando",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "321",
          "label": "Space Coast",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "813",
          "label": "Tampa",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "656",
          "label": "Tampa",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "352",
          "label": "North Central",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "386",
          "label": "Volusia / Daytona",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "904",
          "label": "Jacksonville",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "239",
          "label": "Naples / SW FL",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "863",
          "label": "Polk / Central",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        },
        {
          "area_code": "850",
          "label": "Panhandle / Tallahassee",
          "calls": 0,
          "answered": 0,
          "missed": 0,
          "unique_callers": 0
        }
      ],
      "by_division": [
        {
          "division": "Medical",
          "inbound_answered": 5,
          "inbound_missed": 7,
          "inbound_attempts": 12,
          "talk_hours": 0.2,
          "unique_callers": 5
        },
        {
          "division": "Supervision",
          "inbound_answered": 5,
          "inbound_missed": 5,
          "inbound_attempts": 10,
          "talk_hours": 0.3,
          "unique_callers": 3
        },
        {
          "division": "Singles",
          "inbound_answered": 1,
          "inbound_missed": 2,
          "inbound_attempts": 3,
          "talk_hours": 0.0,
          "unique_callers": 1
        },
        {
          "division": "Office",
          "inbound_answered": 1,
          "inbound_missed": 1,
          "inbound_attempts": 2,
          "talk_hours": 0.0,
          "unique_callers": 2
        },
        {
          "division": "Shabbos",
          "inbound_answered": 0,
          "inbound_missed": 1,
          "inbound_attempts": 1,
          "talk_hours": 0.0,
          "unique_callers": 1
        },
        {
          "division": "Conference",
          "inbound_answered": 1,
          "inbound_missed": 0,
          "inbound_attempts": 1,
          "talk_hours": 1.0,
          "unique_callers": 1
        },
        {
          "division": "Fundraising",
          "inbound_answered": 0,
          "inbound_missed": 1,
          "inbound_attempts": 1,
          "talk_hours": 0.0,
          "unique_callers": 1
        }
      ],
      "monthly": [
        {
          "month": "2026-06",
          "inbound_answered": 14,
          "inbound_missed": 17,
          "inbound_attempts": 31,
          "talk_hours": 1.6
        }
      ]
    },
    "nyc": {
      "meta": {
        "key": "nyc",
        "name": "New York City",
        "display": "New York City",
        "msa_name": "New York City \u2014 the five boroughs",
        "accent": "#45166A",
        "counties": "Manhattan, Brooklyn, Queens, the Bronx, and Staten Island",
        "excluded_note": "Five-borough area codes only; Long Island (516/631), Westchester (914), and Rockland/Hudson Valley (845) are reported separately in the regional rollup."
      },
      "summary": {
        "inbound_answered": 1978,
        "inbound_missed": 2687,
        "inbound_attempts": 4665,
        "answer_rate": 42.4,
        "talk_hours": 142.4,
        "talk_minutes": 8545,
        "unique_callers": 1245,
        "callers_reached": 894,
        "reach_rate": 71.8,
        "voicemail_count": 1181,
        "voicemail_pct_inbound": 25.3,
        "pct_of_all_inbound": 62.2
      },
      "area_codes": [
        {
          "area_code": "347",
          "label": "Brooklyn / Queens / Bronx / SI",
          "calls": 1769,
          "answered": 718,
          "missed": 1051,
          "unique_callers": 455
        },
        {
          "area_code": "917",
          "label": "NYC mobile (all boroughs)",
          "calls": 1017,
          "answered": 463,
          "missed": 554,
          "unique_callers": 272
        },
        {
          "area_code": "718",
          "label": "Brooklyn / Queens / Bronx / SI",
          "calls": 897,
          "answered": 386,
          "missed": 511,
          "unique_callers": 273
        },
        {
          "area_code": "929",
          "label": "Brooklyn / Queens / Bronx / SI",
          "calls": 705,
          "answered": 280,
          "missed": 425,
          "unique_callers": 163
        },
        {
          "area_code": "646",
          "label": "Manhattan",
          "calls": 267,
          "answered": 124,
          "missed": 143,
          "unique_callers": 76
        },
        {
          "area_code": "212",
          "label": "Manhattan",
          "calls": 6,
          "answered": 5,
          "missed": 1,
          "unique_callers": 3
        },
        {
          "area_code": "332",
          "label": "Manhattan",
          "calls": 4,
          "answered": 2,
          "missed": 2,
          "unique_callers": 3
        }
      ],
      "by_division": [
        {
          "division": "Rabbinic",
          "inbound_answered": 244,
          "inbound_missed": 1339,
          "inbound_attempts": 1583,
          "talk_hours": 8.0,
          "unique_callers": 270
        },
        {
          "division": "Medical",
          "inbound_answered": 782,
          "inbound_missed": 760,
          "inbound_attempts": 1542,
          "talk_hours": 53.2,
          "unique_callers": 528
        },
        {
          "division": "Supervision",
          "inbound_answered": 382,
          "inbound_missed": 315,
          "inbound_attempts": 697,
          "talk_hours": 16.8,
          "unique_callers": 298
        },
        {
          "division": "Office",
          "inbound_answered": 267,
          "inbound_missed": 126,
          "inbound_attempts": 393,
          "talk_hours": 5.8,
          "unique_callers": 189
        },
        {
          "division": "Conference",
          "inbound_answered": 152,
          "inbound_missed": 32,
          "inbound_attempts": 184,
          "talk_hours": 48.9,
          "unique_callers": 118
        },
        {
          "division": "HUG",
          "inbound_answered": 87,
          "inbound_missed": 24,
          "inbound_attempts": 111,
          "talk_hours": 6.3,
          "unique_callers": 81
        },
        {
          "division": "Reservations",
          "inbound_answered": 14,
          "inbound_missed": 43,
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